Technical Account Manager

About Wiz

Come join Wiz, the company reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary

We’re looking for a Technical Account Manager to join us and spread the power of Wiz. In this role, you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You'll provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization.

What You’ll Do as a Technical Account Manager

• Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
• Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform.
• Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction.
• Offer insights regarding the availability of new features in Wiz.
• Facilitate escalations for more complex or technically challenging issues.
• Collaborate with Engineering, Support and Product teams to resolve technical escalations quickly and efficiently.
• Collaborate with Wiz Sales and Renewal teams to secure contract renewals.
• Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.

What You’ll Bring

• 3+ years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
• Understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Excellent written and verbal skills in Hebrew and English.
• Ability to multi-task and thrive in a fast-paced environment.
• B.S. in Computer Science, Engineering, or similar field.

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Key skills/competency

• Cloud Security
• Account Management
• Customer Success
• Technical Guidance
• Cloud Adoption
• Client Retention
• Issue Resolution
• Strategic Planning
• Cross-functional Collaboration
• Container Technologies