Payment Operations Senior Specialist

@ Wise

About Wise

Wise is a global technology company dedicated to offering a better way to move and manage money. They focus on low fees, ease of use, and fast money movement for people and businesses around the world.

Role Overview

The Payment Operations Senior Specialist role is based in Tallinn and is designed to help build and support operationally sustainable cross-border products. This position involves ensuring the seamless flow of customer funds, supporting process improvements, and acting as a first level escalation point within the regional operations domain.

Responsibilities

• Execute daily tasks to support and maintain customer fund flows.
• Collaborate with banking, treasury, product managers, and engineers to optimize processes.
• Coordinate new product and partner set-ups, testing, and launches.
• Communicate central changes and document training for the operations team.
• Act as the initial escalation point for incidents and crises in your area.

What This Role Offers

• Opportunity to drive process automation and operational improvements.
• Work with cross-functional teams in a dynamic, global environment.
• Contribute directly to Wise’s mission of making international money movement easier and cheaper.
• Be part of an inclusive and diverse team with a focus on continuous learning and development.

Qualifications & Skills

• Residency in Estonia with eligible right to work.
• Flexibility in working hours to collaborate with teams in different time zones.
• Proven ability to manage recurring tasks with high accuracy and independence.
• Experience in operations and leading cross-functional projects.
• Basic data analysis skills and familiarity with process improvement methodologies.

Benefits & Additional Information

• Competitive salary: 2500€ gross monthly plus RSUs.
• Great benefit package including paid sabbatical, mobile, and wellness allowance.
• Flexible and hybrid work environment.
• Application deadline: 22nd of October EOD. Submit CV in English.

Key skills/competency

Payment, Operations, Cross-Border, Collaboration, Process Optimization, Escalation, Documentation, Training, Communication, Data Analysis