Director of Due Diligence Operations, EMEA

Director of Due Diligence Operations, EMEA at Wise

Wise is a global technology company, building the best way to move and manage the world’s money. We offer minimal fees, maximum ease, and full speed for sending money, spending abroad, or making and receiving international payments. Our mission is to make lives easier and save money for people and businesses, by creating an entirely new network for the world's money.

Your Mission

Your mission is to lead the Due Diligence Operations Function organization to ensure its compliance and provide instant service with best-in-class quality. You will achieve this in a scalable, cost-efficient manner, working in partnership with other Wise teams and functions, most prominently with Wise Product and Compliance.

What You’ll Be Doing

• Lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence.
• Set and execute strategic objectives, build high-performing teams, and ensure they meet operational and quality targets.
• Oversee 400+ employees across multiple locations, both internal and outsourced, ensuring the achievement of the organization's mission and aligning operational strategies with business goals.
• Play a business-crucial role as the onsite lead for the team based in our Budapest office, helping them experience the Wise culture to the highest level.

Qualifications

• Exceptional verbal and written English communication skills are essential; proficiency in additional languages is advantageous. Ability to articulate complex concepts clearly to diverse audiences.
• Extensive experience, typically 8+ years, in Operations (preferably CDD/AML, financial crime, compliance, or related fields within the financial services industry).
• Demonstrated leadership experience, preferably 6+ years, in leading and mentoring large teams, fostering an inclusive and high-performance culture.
• In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding CDD/AML.
• Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making.
• Highly punctual, with a strong sense of initiative and a proactive approach to driving strategic objectives and delivering results.
• Exceptional communication and interpersonal skills, coupled with strong organizational capabilities. Ability to effectively manage time and thrive in fast-paced, high-pressure environments.
• Expertise in multi-tasking and maintaining accountability in complex and challenging scenarios.
• Proven ability to identify and address gaps in policies and processes, providing detailed feedback and constructive recommendations through established communication channels.
• Strong track record of personal ownership and responsibility, with a demonstrated ability to collaborate effectively across various teams and levels within the organization.
• Strategic capability in analyzing team metrics and implementing initiatives to enhance performance and drive key project outcomes.

Additional Information

• Attractive benefit package – negotiable compensation.
• Extensive training and self-development opportunities.
• International environment.
• Beautiful office space in the center of Budapest.

We're people building money without borders — without judgment or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Key skills/competency

• Due Diligence Operations
• AML (Anti-Money Laundering)
• CDD (Customer Due Diligence)
• Financial Crime Prevention
• Regulatory Compliance
• Operations Leadership
• Strategic Planning
• Team Management (400+ employees)
• Data Analytics (Looker, Superset)
• Process Improvement