Job Overview
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Job Description
About Wiremind
Since 2014, Wiremind has been a tech company transforming the transport and events industries with a 360° approach combining UX, software, and AI. Our expertise lies in optimizing and marketing our clients' capacity, working on diverse projects such as ticket forecasting and pricing, 3D air freight optimization, and competitor price scraping. Our applications are the preferred tools for companies like SNCF, United Airlines, Qatar Airways, and PSG to visualize, analyze, and optimize their capacity.
Dynamic and ambitious, we are committed to preserving our technical DNA, which is the engine of our success. The company, profitable and self-financed since its creation 10 years ago, is primarily composed of engineers and experts and is currently growing its SaaS-based business model.
About the Role
You will join the Eventori team, Wiremind's ticketing and revenue management solution. As a Customer Success Manager Intern, you will be the key daily contact for our clubs. Your role will be to provide first-level support to our clients, assist them in using the platform, respond to their needs, and relay their feedback to the internal teams. You will be the direct link between the clubs and our Product and Development teams, and the voice of the customer internally, ensuring a smooth and high-quality experience.
Main Missions
- First-level support: respond to incoming requests from our partner clubs (questions, issues, assistance requests).
- Qualification and resolution: analyze requests, resolve simple problems, and escalate to Product or Development teams if necessary.
- Client communication: ensure clear, fast, and professional follow-up with clubs.
- Voice of the customer: collect feedback, identify friction points, and relay recurring needs to internal teams.
- Documentation: contribute to improving the knowledge base (FAQ, user guides).
- Improvement of internal processes: activity tracking, automation.
- May involve travel to client sites!
Profile Required
- Student in a business school, engineering school, university, or equivalent.
- Excellent written and oral communication skills in French; English is a plus.
- Service-oriented with good listening skills.
- Analytical mind, rigor, organization, autonomy.
- Interest in technology and sports.
Skills
- Proficiency in office tools (Notion, Slack, Excel / Google Sheets).
- Comfort with CRM, ticketing, or support tools (HubSpot, Front... or willingness to learn).
- Ability to work in a team in a dynamic environment.
Recruitment Process
- HR Interview with Yasmine, our Talent Acquisition Specialist
- Technical test submission
- Manager Interview / Post-test interview with Damien, our Product Expert, and Jules, Head of CSM
Key skills/competency
- Customer Success
- Client Support
- SaaS
- Ticketing
- Revenue Management
- Event Technology
- Communication
- Problem-Solving
- Client Relationship Management
- Technical Support
How to Get Hired at Wiremind
- Tailor your resume: Highlight French communication skills, tech/sports interest, and any CRM/support tool experience.
- Craft a compelling cover letter: Express your enthusiasm for Wiremind's mission and the Customer Success role.
- Prepare for interviews: Be ready to discuss your analytical skills, problem-solving approach, and client service mindset.
- Showcase technical aptitude: Demonstrate familiarity with relevant software and eagerness to learn new tools.
- Follow up professionally: Send a thank-you note after each interview stage.
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