Quality Assurance Specialist

About Checkr

Checkr is a leading technology company dedicated to building a comprehensive data platform that facilitates safe, fair, and compliant decision-making processes. Established in 2014, Checkr leverages innovative technology and a robust data infrastructure to assist organizations in assessing risk, ensuring safety, and maintaining compliance standards. The company's solutions are designed to foster trusted workplaces and communities by providing accurate and reliable background screening services. With a diverse client base of over 100,000 customers, including prominent organizations such as DoorDash, Coinbase, Lyft, Instacart, and Airtable, Checkr has established itself as a trusted leader in the background check industry. Recognized on the Forbes Cloud 100 2025 List and a Y Combinator 2024 Breakthrough Company, Checkr is committed to solving complex problems through innovative solutions that advance its mission of transparency, fairness, and safety.

About The Role: Quality Assurance Specialist

The Specialist, Quality Assurance at Checkr is a vital role within the organization, focusing on ensuring the accuracy and compliance of background checks for both strategic and enterprise clients. This position plays a key part in upholding Checkr’s commitment to delivering exceptional quality and customer satisfaction. The successful candidate will be responsible for conducting detailed analysis of Checkr’s products and processes, systematically identifying patterns and opportunities for improvement. This role requires a meticulous approach to executing complex background checks, including identity verification, compliance adherence, and data classification, with a focus on maintaining the highest standards of accuracy. Collaboration with cross-functional teams such as Product, Engineering, and Legal is essential to refine workflows, improve system accuracy, and address complex issues effectively. The role offers an excellent opportunity to contribute to continuous process improvement, develop investigative expertise, and support Checkr’s mission of building fair and transparent decision-making platforms.

Qualifications

• 3+ years of experience in the background check industry or related field
• Deep understanding of the US court system, including familiarity with accessing public access terminals and communicating with court agencies
• Exceptional research and investigative skills with a keen eye for detail
• Strong written and verbal communication abilities
• Ability to thrive in a fast-paced, iterative environment
• Proactive and ownership-driven mindset with a bias for action
• Experience with data analysis and process refinement is preferred
• Knowledge of compliance standards and regulations related to background screening

Responsibilities

• Execute and process complex background checks with a focus on accuracy and compliance
• Document findings in standardized formats, clearly identifying accuracy issues and root causes
• Proactively investigate complex issues, developing effective solutions for clients
• Identify patterns and trends to inform product and operational improvements
• Collaborate with internal teams including Product, Engineering, and Legal to enhance workflows and system accuracy
• Contribute to the continuous improvement of sampling methodologies, quality frameworks, and operational processes
• Maintain detailed records of investigations and findings to support compliance and quality standards
• Stay informed about industry standards, legal requirements, and best practices in background screening

Benefits

• Fast-paced, collaborative work environment
• Learning and development allowance to support professional growth
• Competitive cash and equity compensation packages with opportunities for advancement
• 100% coverage for medical, dental, and vision insurance
• Up to $25,000 reimbursement for fertility, adoption, and parental planning services
• Flexible paid time off (PTO) policy
• Monthly wellness stipend to support health and well-being
• Relocation stipend may be available for candidates willing to move to hub locations

Equal Opportunity

Checkr is committed to fostering an inclusive and diverse workplace. We believe that a variety of perspectives and experiences drive innovation and better decision-making. We are dedicated to hiring talented individuals from all backgrounds, including those impacted by the justice system, in accordance with applicable laws such as the San Francisco Fair Chance Ordinance. Checkr provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status. We strive to create a welcoming environment where everyone can thrive and contribute to our mission of building fair and transparent platforms.

Key skills/competency

• Background Screening
• Compliance Standards
• US Court System
• Data Analysis
• Process Improvement
• Investigative Skills
• Quality Assurance
• Risk Assessment
• Identity Verification
• Workflow Enhancement