Quality Assurance Analyst

About The Company

Aflac, a Fortune 500 company and a recognized leader in the insurance industry, specializes in voluntary insurance products that pay cash directly to policyholders. Known for its strong brand presence in the United States, Aflac has been honored as one of Fortune’s 50 Best Workplaces for Diversity and listed among the World’s Most Ethical Companies by Ethisphere.com. The company is committed to developing and empowering its employees, cultivating meaningful relationships, giving back to the community, and celebrating successes along the way. Aflac’s mission centers around being there for people in times of need, embodying the spirit of support and integrity in every aspect of its operations.

About The Role

The Quality Assurance Analyst role is a remote position designed to support Aflac’s commitment to quality and compliance within its operational processes. The successful candidate will be responsible for monitoring quality indicators, analyzing operational data, and ensuring adherence to regulatory standards, including state and federal FMLA regulations. This position requires a proactive approach to process improvement, investigation of data practices, and collaboration with internal teams to optimize performance. The role offers an excellent opportunity for professionals with experience in healthcare, business administration, or related fields to contribute to a dynamic environment that values integrity, effective communication, and continuous self-development. The role is integral to maintaining Aflac’s high standards of compliance and service excellence, with the flexibility of working from home within the continental US, and occasional in-office visits based on business needs.

Qualifications

• Bachelor’s Degree in Healthcare, Business Administration, or a related field
• Three or more years of relevant experience in healthcare, compliance, or process improvement
• Knowledge of state and federal FMLA regulations
• Knowledge of medical disability management (preferred)
• Strong understanding of regulatory compliance standards
• Excellent verbal and written communication skills
• Interpersonal skills to collaborate effectively with internal teams and leadership
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong analytical, problem-solving, and investigative skills
• Exceptional attention to detail
• Ability to adapt and learn in a fast-paced environment

Responsibilities

• Monitor quality indicators proactively and implement strategies to reduce deficiencies
• Identify and address process gaps within service channels, recommending improvements for enhanced performance
• Prepare and present periodic reports on quality volumes and operational metrics
• Support project delivery by providing technical process expertise to align initiatives with established standards
• Conduct investigations and reviews of data practices to identify compliance issues and recommend corrective actions
• Collect and analyze operational data to support departmental decision-making
• Evaluate project deliverables and processes to identify opportunities for continuous improvement
• Review and interpret complex information, providing guidance to internal clients on compliance and procedural matters
• Maintain comprehensive documentation of activities to ensure audit readiness and process standardization
• Collaborate with cross-functional teams to support organizational goals and compliance initiatives
• Perform other related duties as assigned to support the department’s objectives

Benefits

• Competitive salary range of $55,000 to $80,000, based on experience and qualifications
• Comprehensive health benefits including medical, dental, and vision coverage
• Prescription drug coverage and flexible spending accounts for healthcare and dependent care
• Supplemental policies such as Accident, Cancer, Critical Illness, and Hospital Indemnity at no cost to employees
• 401(k) retirement plan with company match
• Annual performance bonuses and opportunities to purchase company stock
• Paid holidays (11 days annually) and up to 20 days of PTO for personal or professional use
• State-mandated sick leave and other leave options where applicable
• Supportive work environment that promotes work-life balance and personal development

Equal Opportunity

Aflac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status in accordance with applicable laws and regulations.

Key skills/competency

• Quality Assurance
• FMLA Regulations
• Regulatory Compliance
• Process Improvement
• Data Analysis
• Operational Metrics
• Communication Skills
• Problem-solving
• Microsoft Office
• Disability Management