Quality Assurance Analyst, Fraud

About Wiraa

Shape a brighter financial future with us. Together with our members, we're transforming the way individuals perceive and engage with personal finance. As a next-generation financial services company and a national bank, we leverage innovative, mobile-first technology to assist millions of members in achieving their financial goals. The industry is experiencing unprecedented change, and we are proud to be at the forefront of this transformation. Our team is driven by core values that guide our daily operations, ensuring that our work has a meaningful impact on people's lives. We invite passionate professionals to join us in investing in their careers and making a difference in the financial world.

About The Quality Assurance Analyst, Fraud Role

The Quality Assurance Analyst, Fraud plays a vital role within our Operations division, working closely with operational partners to ensure compliance with all applicable state and federal laws, regulations, and internal policies. Serving as a Subject Matter Expert, the analyst proactively supports SoFi's Fraud Operations by collecting, analyzing, and visualizing data to generate actionable insights for business decision-making. This role involves developing and executing quality assurance testing strategies, identifying potential risks, and ensuring the integrity and safety of our fraud prevention processes. The analyst will collaborate with cross-functional teams, including Project Management Office (PMO) and Engineering, to automate and enhance operational workflows, thereby strengthening the overall security framework.

Qualifications

• Proven experience in data analytics and reporting
• Strong written and verbal communication skills
• Understanding of statistical sampling and targeted QA methodologies
• Ability to adapt quickly to changing processes and procedures
• Self-motivated with minimal supervision
• Comprehensive knowledge of SoFi products, compliance standards, and risk mitigation strategies
• Excellent multitasking and prioritization skills
• Detail-oriented with a focus on accuracy in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Fraud prevention experience preferred

Responsibilities

• Manage the Quality Assurance Testing (QAT) analysis and processes for designated operational units
• Develop and implement comprehensive QAT strategies, including focus areas, testing methodologies, standards, and testing frequency
• Identify potential risks and conflicts prior to deployment, ensuring all checks are completed before approval
• Analyze QA results, prepare reports, and lead review meetings with operational teams to discuss trends and improvement plans
• Deeply understand product processes to recommend control points that ensure operational safety and soundness
• Collaborate with PMO and Engineering teams to automate processes and improve efficiency
• Communicate project statuses, risks, and ongoing health metrics to stakeholders and leadership
• Escalate high-risk issues and trends for corrective action
• Establish effective feedback loops with stakeholders and business leaders
• Support special projects and seek efficiencies within QA processes
• Stay informed about current fraud and risk policies, ensuring compliance
• Provide QA production support as needed to maintain operational integrity

Benefits

• Competitive base salary, commensurate with experience and location
• Comprehensive health, dental, and vision insurance plans
• Retirement savings options with company contributions
• Paid time off and holidays
• Professional development and training opportunities
• Inclusive and collaborative work environment
• Flexible work arrangements where applicable

Equal Opportunity

SoFi is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, gender expression, national origin, age, disability, medical condition, marital status, sexual orientation, genetic information, military or veteran status, or any other protected characteristic under applicable law. We hire the best qualified candidates based on merit and qualifications. Additionally, in compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records. We also offer reasonable accommodations for candidates with disabilities throughout the application and interview process.

Key skills/competency

• Data Analytics
• Fraud Prevention
• Quality Assurance Testing
• Compliance Management
• Risk Mitigation
• Statistical Sampling
• Process Automation
• Stakeholder Communication
• Regulatory Adherence
• Microsoft Office Suite