QA Specialist, Fraud

About Wiraa

Shape a brighter financial future with us. Together with our members, we’re transforming the way people think about and engage with personal finance. Wiraa is a next-generation financial services company and a national bank that leverages innovative, mobile-first technology to empower millions of members to achieve their financial goals. In an industry undergoing unprecedented change, we position ourselves at the forefront of this transformation. Our team is driven by a passion for making a meaningful impact on people's lives, guided by core values that foster integrity, innovation, and customer-centricity. Join us to invest in your career, develop your skills, and be part of a dynamic organization shaping the future of financial services.

About The Role: QA Specialist, Fraud

The QA Specialist, Fraud plays a crucial role in maintaining the integrity and compliance of our fraud prevention operations. This position involves overseeing the work performed by Fraud Operations staff and third-party vendors to ensure adherence to federal and state laws, regulations, and internal policies. As a Subject Matter Expert, the specialist proactively supports the fraud division by evaluating alerts and cases across various products, including personal loans, banking, investing, and credit cards. The role requires a keen eye for detail, strong analytical skills, and the ability to identify areas for process improvement. The specialist collaborates with internal teams and external partners to ensure high-quality fraud detection and prevention practices, ultimately safeguarding our members’ assets and maintaining trust in our brand.

Qualifications

• 1-2 years of experience in Fraud Investigations, Fraud Prevention, or Fraud Detection within a financial services environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong written communication skills for clear and concise reporting and correspondence
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with a strong analytical mindset
• Self-motivated and capable of working independently
• Knowledge of federal and state fraud laws and regulations is a plus
• Experience with fraud review tools and systems is preferred

Responsibilities

• Monitor inbound and outbound calls, fraud reviews, and alerts to assess quality, compliance, and decision-making processes
• Stay informed about current fraud and risk policies to ensure adherence
• Diagnose, document, and resolve issues related to fraud detection and prevention activities
• Build and maintain effective relationships with internal teams and external vendors to ensure alignment and collaboration
• Identify coaching opportunities and provide feedback to enhance team performance
• Escalate high-risk behaviors, trends, or issues to management for appropriate action
• Recommend process improvements to increase the efficiency and effectiveness of fraud review operations
• Follow up with relevant business units to ensure timely implementation of corrective actions
• Prioritize tasks based on workload demands and business needs
• Perform ad hoc duties as assigned to support the fraud prevention program

Benefits

• Competitive base salary ranging from $70,400 to $132,000 annually, commensurate with experience and location
• Eligibility for performance-based bonuses
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plans and wellness programs
• Paid time off and holidays
• Opportunities for professional development and career growth
• Inclusive and supportive work environment

Equal Opportunity

Wiraa is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable law. We also offer reasonable accommodations to candidates with disabilities during the application and interview process. We welcome all qualified individuals to join our team and contribute to our mission of transforming personal finance.

Key skills/competency

• Fraud Investigations
• Fraud Prevention
• Fraud Detection
• Financial Services Compliance
• Risk Management
• Analytical Skills
• Attention to Detail
• Process Improvement
• Regulatory Knowledge
• Quality Assurance