Human Resources Generalist

About Zicasso

Established in 2008, Zicasso is recognized as the most-reviewed and highest-rated luxury travel company specializing in creating immersive custom tours, vacations, and safaris. Our team comprises the world's top 2% of boutique tour operators and travel agents, who are meticulously pre-vetted and handpicked to craft personalized itineraries tailored to each traveler’s unique preferences. Zicasso’s reputation is built on delivering exceptional travel experiences that push the boundaries of luxury and adventure, making dreams come true for discerning travelers worldwide.

As a company, Zicasso enjoys a strong brand presence and is frequently featured in leading media outlets such as The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler. Our fully remote, global team spans five continents, fostering a dynamic work environment that values creativity, initiative, and continuous learning. We organize biannual international retreats and summits to promote collaboration, professional growth, and the transformative power of travel. Our commitment to excellence and innovation has established us as a leader in the luxury travel industry.

About The Role

We are seeking a proactive Human Resources Generalist to join our HR team. Reporting directly to the HR Head, this role is pivotal in scaling our team and supporting our global workforce. The ideal candidate will possess strong operational skills, a business partner mindset, and a passion for supporting the full employee lifecycle within a fast-growing, AI-driven environment. This is a full-time, fully remote position based within the United States, offering flexibility and the opportunity to contribute to a vibrant, innovative company dedicated to delivering exceptional travel experiences.

Qualifications

• 4-7 years of HR generalist experience with hands-on involvement in recruitment and HR operations
• Experience utilizing AI tools such as ChatGPT, Gemini, Claude, etc., to automate workflows and improve processes
• Proficiency with HRIS platforms (e.g., Justworks, Deel), ATS systems (e.g., Workable), and performance management tools (e.g., Lattice)
• Strong knowledge of Google Workspace (Sheets, Docs, Slides)
• High attention to detail and commitment to data accuracy and compliance
• Excellent verbal and written communication skills in English
• Proven remote work experience with the ability to work independently and manage time effectively across time zones
• Positive attitude, proactive approach, and solutions-oriented mindset
• Ability to handle sensitive information with confidentiality and professionalism

Responsibilities

• Support recruitment activities by screening applicants, scheduling interviews, and maintaining communication with candidates throughout the hiring process
• Conduct first-round interviews for operational roles as needed
• Facilitate onboarding programs to ensure new hires are integrated into the company culture, equipped with necessary tools, and set up for success from day one
• Continuously improve onboarding processes to deliver a best-in-class experience that balances local relevance with global consistency
• Assist in daily HR operations including benefits enrollment, leave management, and maintaining accurate employee records within HRIS systems
• Leverage AI, automation, and system enhancements to streamline workflows, reduce manual tasks, and enhance employee experience
• Conduct audits of HR practices to ensure compliance with current labor laws and best practices
• Collaborate on performance review cycles and develop impactful training materials for manager development
• Serve as a point of contact for employee inquiries, providing timely and accurate information regarding policies and benefits
• Support company culture initiatives, organize events, and contribute to various HR projects to foster engagement and inclusivity

Benefits

• Remote work opportunity with flexible hours to promote work-life balance
• Competitive salary and comprehensive benefits package including medical, dental, and vision insurance
• Open Paid Time Off policy and 10 company-paid holidays
• Stock options and 401K retirement plan with employer matching
• Substantial discounts on luxury travel during off-peak seasons
• Annual learning and development stipend to support professional growth
• Participation in two company-sponsored international trips each year to destinations served by Zicasso

Equal Opportunity

Zicasso is an equal opportunity employer. We celebrate diversity and are committed to creating an beautiful and inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status. All employment decisions are made based on qualifications, merit, and business needs.

Key skills/competency

• HR Generalist
• Recruitment
• HR Operations
• Onboarding
• Employee Lifecycle
• AI Tools
• HRIS Platforms
• Compliance
• Performance Management
• Google Workspace