Customer Support Specialist

About Everlight Solar

Everlight Solar is a rapidly expanding leader in the renewable energy sector, specializing in providing innovative solar energy solutions to residential and commercial clients. Committed to sustainability and environmental responsibility, Everlight Solar strives to deliver high-quality products and exceptional customer service. The company fosters a dynamic and inclusive work environment that encourages growth, creativity, and teamwork. Recognized for its commitment to innovation and performance, Everlight Solar is dedicated to making a positive impact on communities while empowering its employees to succeed and develop professionally.

About The Remote Customer Support Specialist Role

Join the Everlight Solar team as a Remote Customer Support Specialist. This full-time, entry-level position is designed for motivated individuals who are eager to establish meaningful connections with customers and contribute to their satisfaction. As a Customer Support Specialist, you will operate in a fast-paced environment from the comfort of your home, providing essential support to clients, addressing inquiries, and resolving issues efficiently. The role requires excellent communication skills, a customer-centric mindset, and proficiency in the Apple ecosystem, as ownership of a Mac computer is mandatory. This position offers an excellent opportunity for those looking to develop their skills in customer service within a forward-thinking and environmentally conscious organization.

Qualifications

• Some experience in customer support or as a client service representative (preferred)
• Strong phone administration skills and active listening capabilities
• Ability to work independently and collaboratively with various teams
• Exceptional attention to detail and communication skills
• Ability to multitask, prioritize, and manage time effectively
• Comfortable operating in a fast-paced environment
• Must own a Mac computer and be fluent in the Apple ecosystem of software (iOS, macOS, iWork, etc.)
• Reliable 40-hour work week availability
• Authorized to work in the US
• Background check clearance

Responsibilities

• Handle a high volume of incoming calls efficiently and professionally
• Identify and assess customer needs to ensure satisfaction
• Build and maintain trustworthy relationships through open and effective communication
• Provide accurate, comprehensive information using appropriate tools and methods
• Manage customer complaints by offering effective solutions and following up to ensure resolution
• Maintain detailed records of customer interactions and process accounts accurately
• Adhere to established communication guidelines and company policies
• Engage with customers proactively to enhance their overall experience and satisfaction

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Sick and Safe Time
• Paid Holidays Off
• Competitive salary ranging from $30,000 to $40,000 per year

Equal Opportunity

Everlight Solar is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds regardless of race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, age (18+), or education level. Candidates must be authorized to work in the United States, and a background check will be required as part of the hiring process.

Key skills/competency

• Customer Service
• Client Relations
• Communication
• Active Listening
• Problem Solving
• Apple Ecosystem
• Technical Support
• Multitasking
• Call Handling
• Customer Satisfaction