Customer Support Representative
@ Wiraa

Hybrid
$50,000
Hybrid
Full Time
Posted 20 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @wiraa.com
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Job Details

About The Company

John Hancock Life Insurance Company (U.S.A.), part of Manulife Financial Corporation, is a renowned leader in the financial services industry. The company focuses on innovation, customer-centric solutions, and offers a comprehensive range of insurance, retirement, and investment products. It is committed to growth, development, and fostering an inclusive workplace.

About The Role

Wiraa is seeking a dedicated Customer Support Representative to work full-time in a remote capacity within the United States. In this role, you will deliver superior customer service by handling calls related to Manulife/John Hancock's Brokerage Services and Managed Product lines. The role involves addressing inquiries from simple product questions to complex transaction issues, ensuring first-call resolution and building customer loyalty.

Key Responsibilities

  • Deliver trusted and professional service to clients and advisors.
  • Maintain customer satisfaction and loyalty through effective resolution.
  • Achieve productivity and quality targets.
  • Translate complex scenarios into positive service experiences.
  • Collaborate with team members and work independently when needed.
  • Complete ongoing training on products, industry changes, and policies.

Qualifications

  • Post-secondary education or high school diploma.
  • Experience in customer service or financial services (preferred).
  • Outstanding verbal communication and telephone etiquette.
  • Strong problem-solving, listening, and computer skills.
  • Ability to work in a fast-paced, multi-tasking environment.

Benefits

  • Comprehensive health, dental, mental health, and vision insurance.
  • Short-term and long-term disability insurance plus life coverage.
  • Generous paid time off including holidays, personal days, and vacation hours.
  • Retirement savings plans including 401(k) with employer matching.
  • Flexible work arrangements supporting work-life balance.

Key skills/competency

  • Customer Service
  • Communication
  • Problem Resolution
  • Financial Services
  • Telephone Etiquette
  • Remote Work
  • Training
  • Teamwork
  • CRM
  • Adaptability

How to Get Hired at Wiraa

🎯 Tips for Getting Hired

  • Research Wiraa's culture: Study their mission, values, and recent news.
  • Customize your resume: Highlight customer service and financial experience.
  • Prepare examples: Showcase problem resolution and teamwork examples.
  • Practice interview questions: Focus on communication and adaptability.

📝 Interview Preparation Advice

Technical Preparation

Review insurance products and financial services.
Practice call simulation and CRM tool usage.
Study Manulife policies and product details.
Update computer and software proficiency skills.

Behavioral Questions

Describe handling a challenging customer scenario.
Explain a time you balanced multiple tasks.
Share an experience of working in a team.
Discuss adapting to sudden changes at work.

Frequently Asked Questions