Customer Support Representative

@ Wiraa

About Wiraa

John Hancock, a division of Manulife Financial Corporation, is a renowned leader in the financial services industry. With a history of innovation and a strong global market presence, they deliver comprehensive insurance, investment, and retirement solutions. They emphasize integrity, customer-centricity, and a supportive, inclusive work environment.

About the Role

This full-time remote role requires providing exceptional customer support for queries related to Manulife/John Hancock’s Brokerage Services and Managed Product lines. The role involves addressing a variety of client and financial advisor inquiries ranging from basic information to complex transactions. You will work both independently and collaboratively to ensure high customer satisfaction.

• Two weeks of training provided
• Shift timings: 9:00 AM - 5:00 PM EST
• Maintaining first-call resolution focus
• Handling product and contract inquiries

Qualifications & Responsibilities

Requirements include post-secondary education or high school diploma along with customer/financial service experience. Outstanding verbal communication, multitasking, problem resolution, and effective computer skills are essential. Preferred qualifications include current SIE, Series licenses and working knowledge of IRAs.

• Provide reliable service to enhance client loyalty
• Meet productivity and quality standards
• Engage in ongoing product and policy training
• Work cooperatively while handling responsibilities independently

Benefits

Enjoy a comprehensive benefits package including health, dental, vision, and mental health insurance, along with disability coverage, retirement plans, paid time off, and flexible work arrangements. Wiraa embraces equal opportunity practices and diverse recruitment.

Key skills/competency

Customer Service, Communication, Problem Resolution, Multitasking, Teamwork, Financial Services, Product Knowledge, Call Handling, Adaptability, Computer Proficiency