Business Analyst IT
@ Wiraa

Hybrid
$85,000
Hybrid
Full Time
Posted 7 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXX****** @wiraa.com
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Job Details

About The Company

MAXIMUS IT is a leading provider of innovative technology solutions specializing in contact center technologies and cloud-based communication platforms. They focus on enhancing operational efficiency and driving digital transformation.

About The Role

We are seeking a highly motivated and passionate Analyst - CCaaS Cloud Solutions to join our dynamic team. This remote role bridges the gap between IT and business units by leveraging data analytics to assess processes, gather requirements, and deliver actionable insights specifically for contact center systems.

  • Analyze and document business and technical requirements
  • Design, develop, and test contact center solutions
  • Collaborate with stakeholders, technical teams, and support functions
  • Support user acceptance testing and system implementations
  • Work with Genesys Cloud and Amazon Connect platforms

Qualifications & Responsibilities

Candidates must have a bachelor's degree or equivalent experience in relevant fields and 4+ years of experience. Key qualifications include:

  • Understanding of public and private cloud CCaaS, IaaS, PaaS, SaaS, and UCaaS
  • Proficiency with Microsoft Office and diagramming tools like Lucid or Visio
  • Familiarity with contact center technologies: ACD, IVR, NLP, automated dialers, and more
  • Experience with Genesys Cloud and Amazon Connect is desirable
  • Ability to gather, document, and analyze detailed requirements through interviews, workshops, and surveys

Responsibilities include supporting design/modifications of systems, creating documentation, facilitating communication among teams, and supporting strategic initiatives and UAT activities.

Benefits & Equal Opportunity

The role offers a competitive salary package, health insurance including medical, dental and vision, retirement savings with contributions, paid holidays, professional development opportunities, and a flexible remote work environment. MAXIMUS IT is an equal opportunity employer committed to creating an inclusive environment.

Key skills/competency

Business Analysis, Data Analytics, Cloud Solutions, Contact Center, Requirements Gathering, Documentation, UAT, Genesys Cloud, Amazon Connect, Communication

How to Get Hired at Wiraa

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to contact center roles.
  • Highlight cloud experience: Emphasize Genesys Cloud and Amazon Connect.
  • Research Wiraa: Understand company values and news.
  • Prepare for interviews: Practice process analysis and technical questions.

📝 Interview Preparation Advice

Technical Preparation

Review cloud CCaaS fundamentals.
Practice system requirement documentation.
Familiarize with Genesys Cloud interfaces.
Test diagramming tools like Visio.

Behavioral Questions

Discuss teamwork in cross-functional projects.
Explain conflict resolution with stakeholders.
Illustrate managing tight deadlines.
Describe adapting to process changes.

Frequently Asked Questions