Administrative Assistant

About MCI

MCI is one of the fastest-growing tech-enabled business services companies in the United States, distinguished by its extensive call center operations that span multiple countries. Our organization specializes in delivering high-quality Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across diverse industries including healthcare, retail, government, education, telecommunications, technology e-commerce, and financial services. Our contact centers leverage both on-site and remote agents, utilizing advanced technology platforms to enhance customer journeys, improve scalability, and reduce operational costs. At MCI, we are dedicated to fostering an innovative, inclusive, and growth-oriented environment that empowers professionals to build meaningful careers, access continuous learning opportunities, and contribute to a globally expanding, industry-leading organization.

About The Administrative Assistant Role

We are seeking a highly organized and reliable Administrative Assistant to support our leadership team. This full-time, remote work-from-home position offers an excellent opportunity for individuals looking to develop their administrative skills within a dynamic and expanding organization. The successful candidate will perform a variety of clerical and administrative duties, including managing schedules, handling correspondence, preparing presentations, and coordinating travel arrangements. This role requires a proactive approach, attention to detail, and excellent communication skills to ensure seamless support for our leadership and operational teams. Prior administrative experience is preferred but not mandatory, as training will be provided. The ideal candidate should have a strong work ethic, be adept at multitasking, and demonstrate professionalism in all interactions.

Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of administrative experience preferred
• Exceptional time management and organizational skills
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Excellent verbal and written communication skills in English
• Ability to type at least 20+ words per minute with high accuracy
• Reliable high-speed internet connection (download speed of 20Mbps or higher)
• Authorization to work in the country where the position is based
• Willingness to undergo background, security, and drug screening as required

Responsibilities

• Perform a wide range of administrative duties to support daily operations
• Respond promptly to emails and phone calls, maintaining professional communication
• Manage scheduling by booking appointments and preventing conflicts
• Create and curate content for the company's social media channels
• Prepare presentations and reports based on provided instructions
• Coordinate travel arrangements including flights, hotels, transportation, and dining reservations
• Maintain confidentiality when handling sensitive information
• Anticipate the needs of team members and leadership to ensure smooth workflow
• Assist in organizing meetings, events, and company initiatives as needed
• Support other administrative tasks to enhance overall team productivity

Benefits

• Paid Time Off and paid holidays to support work-life balance
• Participation in daily, weekly, and monthly incentive contests with cash prizes, electronics, vacations, and more
• Comprehensive medical, dental, and vision insurance options available after 30 to 60 days of employment
• Retirement savings programs where applicable
• Short-term disability and life insurance coverage to protect your future
• Supplemental insurance options including accident and critical illness coverage
• Opportunities for career growth and internal promotions
• Paid training programs to develop new skills
• A collaborative, engaging work environment with a casual dress code

Key skills/competency

• Administrative Support
• Scheduling
• Correspondence Management
• Presentation Preparation
• Travel Coordination
• Microsoft Office Suite
• Time Management
• Organizational Skills
• Attention to Detail
• Communication Skills