BUSINESS ANALYST L4
Wipro · Pune Division, Maharashtra, India
- On site
- Full-time
- $95,000 / year
- Pune Division, Maharashtra, India
Job highlights
- Liaise between customers and Wipro for requirement analysis.
- Gather and document functional/non-functional requirements.
- Collaborate with internal teams for solution design.
- Ensure solution delivery meets customer expectations.
- Build domain expertise and contribute to knowledge base.
About the role
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements.
- Detail out scope documents, functional & non-functional requirements, features etc. ensuring all stated and unstated customer needs are captured.
- Construct workflow charts and diagrams, studying system capabilities, writing specifications after thorough research and analysis of customer requirements.
- Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs.
- Understand and communicate the financial and operational impact of any changes.
- Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design.
- Empower the customers through demonstration and presentation of the proposed solution/ prototype.
- Maintain relationships with customers to optimize business integration and lead generation.
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers.
Engage with delivery team to ensure right solution is proposed to the customer
- Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution. Review the test cases to check 100% coverage of customer requirements. Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer. Deploy and facilitate new change requests to cater to customer needs and requirements. Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback. Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate. Use data modeling practices to analyze the findings and design, develop improvements and changes. Ensure 100% utilization by studying systems capabilities and understanding business specifications. Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer.
- Support Project Manager/ Delivery Team in delivering the solution to the customer. Define and plan project milestones, phases and different elements involved in the project along with the principal consultant. Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans. Ensure Customer Satisfaction through quality deliverable on time.
Build domain expertise and contribute to knowledge repository
- Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical.
- Write whitepapers/ research papers, point of views and share with the consulting community at large.
- Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements.
- Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight.
Key skills/competency
- Business Analysis
- Requirements Gathering
- Solutioning
- RFP/RFI Response
- Customer Relationship Management
- Data Modeling
- Project Management Support
- Domain Expertise (Payments and Cards-Liquidity Management)
- Communication
- Problem-Solving
Skills & topics
- Business Analyst
- Requirements Gathering
- Solutioning
- RFP
- RFI
- Payments
- Liquidity Management
- Wipro
- Analysis
- Customer Engagement
How to get hired
- Tailor your resume: Highlight experience in Payments and Cards-Liquidity Management, RFP analysis, and customer requirement gathering.
- Showcase analytical skills: Provide examples of constructing workflow diagrams and detailing specifications for complex projects.
- Demonstrate communication: Emphasize your ability to liaison between client and delivery teams, and present solutions.
- Understand Wipro's mission: Research Wipro's digital transformation goals and how your Business Analyst skills align.
Technical preparation
Practice requirement documentation techniques.,Study Payments and Cards-Liquidity Management concepts.,Prepare to discuss RFP/RFI response strategies.,Review data modeling and workflow diagramming tools.
Behavioral questions
Describe a time you bridged a gap between client and team.,How do you handle conflicting customer requirements?,Share an experience presenting a solution to a client.,How do you ensure customer satisfaction in projects?
Frequently asked questions
- What are the key domain areas for this Business Analyst role at Wipro?
- This Business Analyst position at Wipro specifically requires expertise in Payments and Cards, with a focus on Liquidity Management. Demonstrating experience in these areas will be crucial for your application.
- What is the primary responsibility of a Business Analyst in this role at Wipro?
- The primary responsibility of the Business Analyst at Wipro is to act as a bridge between the customer and the Wipro delivery team. This involves understanding and analyzing customer requirements, and ensuring accurate solutioning.
- How important is experience with RFPs and RFIs for this Wipro Business Analyst job?
- Experience with RFP (Request for Proposal) and RFI (Request for Information) is highly important for this Business Analyst role at Wipro, as a significant part of the job involves understanding these documents and formulating timely responses.
- What technical skills are expected for a Business Analyst at Wipro in this position?
- While strong analytical and communication skills are key, you should also be proficient in constructing workflow charts, diagrams, and detailing functional/non-functional requirements. Data modeling practices are also mentioned as beneficial for analyzing findings and designing improvements.
- What does Wipro mean by 'end-to-end digital transformation partner' for this Business Analyst role?
- For this Business Analyst role, being an 'end-to-end digital transformation partner' means you'll be involved in the entire lifecycle of a project, from initial customer requirement gathering and solution design to supporting the delivery team and ensuring customer satisfaction through quality deliverables.
- How can I best prepare for the interview for the Business Analyst position at Wipro?
- To prepare for the Business Analyst interview at Wipro, focus on clearly articulating your experience in Payments and Cards-Liquidity Management, your ability to gather and analyze requirements, and your success in liaising between clients and technical teams. Be ready to discuss specific examples of how you've contributed to solutioning and customer satisfaction.