Business Analyst

Role Purpose

The purpose of the role is to liaison and bridge the gap between the customer and the Wipro delivery team to comprehend and analyze customer requirements, articulating them accurately to the delivery teams, thereby ensuring the right solutioning for the customer.

Customer Requirements Gathering and Engagement

• Interface and coordinate with client engagement partners to understand RFP/RFI requirements.
• Detail scope documents, functional & non-functional requirements, features, etc., ensuring all stated and unstated customer needs are captured.
• Construct workflow charts and diagrams, studying system capabilities, and writing specifications after thorough research and analysis of customer requirements.
• Engage and interact with internal teams (project managers, pre-sales team, tech leads, architects) to design and formulate accurate and timely responses to RFPs/RFIs.
• Understand and communicate the financial and operational impact of any changes.
• Maintain periodic cadence with customers to seek clarifications and feedback on proposed solutions for RFPs/RFIs and instruct the delivery team to make changes in the design accordingly.
• Empower customers through demonstrations and presentations of the proposed solution/prototype.
• Maintain relationships with customers to optimize business integration and lead generation.
• Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products).

Engage with Delivery Team to Ensure Right Solution is Proposed

• Periodic Cadence with Delivery Team: Provide customer feedback/inputs on the proposed solution, review test cases for 100% coverage of customer requirements, conduct root cause analysis before sharing solutions/demos/prototypes with the customer.
• Change Management: Deploy and facilitate new change requests to cater to customer needs and requirements.
• Support QA: Support the QA team with periodic testing to ensure solutions meet business needs by providing timely inputs/feedback.
• Testing: Conduct Integration Testing and User Acceptance Testing (UAT) demos to validate implemented solutions and ensure a 100% success rate.
• Data Analysis: Use data modeling practices to analyze findings and design/develop improvements and changes.
• System Understanding: Ensure 100% utilization by studying system capabilities and understanding business specifications.
• Solution Integration: Stitch the entire response/solution proposed for the RFP/RFI before presenting it to the customer.
• Project Management Support: Support Project Managers/Delivery Teams in delivering the solution to the customer by defining and planning project milestones, phases, and elements with the principal consultant.
• Challenging Assumptions: Drive and challenge delivery teams' assumptions on how they will successfully execute their plans.
• Customer Satisfaction: Ensure customer satisfaction through quality deliverables on time.

Build Domain Expertise and Contribute to Knowledge Repository

• Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical.
• Write whitepapers/research papers and points of view to share with the consulting community.
• Identify and create use cases for different projects/accounts that can be leveraged at Wipro for business enhancements.
• Conduct market research for content and development to provide the latest inputs into projects, ensuring customer delight.

Performance Parameters

• Customer Engagement and Delivery Management: PCSAT, utilization % achievement, number of leads generated, number of errors/gaps in documenting requirements, feedback from project manager, quality and timeliness of process flow diagrams, % of deal solutioning completed within timeline, velocity generated.
• Knowledge Management: Number of whitepapers/research papers written, number of user stories created, % of proposal documentation completed and uploaded to the knowledge repository, number of reusable components developed for proposals.

Mandatory Skills

• Business Analysis

Experience

• 5-8 Years

About Wipro

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Key skills/competency

• Business Analysis
• Requirements Gathering
• RFP/RFI Analysis
• Solution Design
• Stakeholder Management
• Process Mapping
• Data Modeling
• Customer Engagement
• Domain Expertise
• Project Delivery Support