BUSINESS ANALYST L4
Wipro · Pune Division, Maharashtra, India
- On site
- Full-time
- $85,000 / year
- Pune Division, Maharashtra, India
Job highlights
- Analyze customer requirements for Wipro solutions.
- Liaise between customers and delivery teams.
- Develop accurate RFP/RFI responses.
- Support project delivery and client satisfaction.
- Contribute to knowledge sharing and domain expertise.
About the role
Role Purpose
The purpose of the role is to liaison and bridge the gap between the customer and the Wipro delivery team to comprehend and analyze customer requirements, articulating them accurately to the delivery teams, thereby ensuring the right solutioning for the customer.
Customer Requirements Gathering and Engagement
- Interface and coordinate with client engagement partners to understand RFP/RFI requirements.
- Detail scope documents, functional & non-functional requirements, features, etc., ensuring all stated and unstated customer needs are captured.
- Construct workflow charts and diagrams, studying system capabilities, and writing specifications after thorough research and analysis of customer requirements.
- Engage and interact with internal teams (project managers, pre-sales team, tech leads, architects) to design and formulate accurate and timely responses to RFPs/RFIs.
- Understand and communicate the financial and operational impact of any changes.
- Maintain periodic cadence with customers to seek clarifications and feedback on proposed solutions for RFPs/RFIs and instruct the delivery team to make changes in the design accordingly.
- Empower customers through demonstrations and presentations of the proposed solution/prototype.
- Maintain relationships with customers to optimize business integration and lead generation.
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products).
Engage with Delivery Team to Ensure Right Solution is Proposed
- Periodic Cadence with Delivery Team: Provide customer feedback/inputs on the proposed solution, review test cases for 100% coverage of customer requirements, conduct root cause analysis before sharing solutions/demos/prototypes with the customer.
- Change Management: Deploy and facilitate new change requests to cater to customer needs and requirements.
- Support QA: Support the QA team with periodic testing to ensure solutions meet business needs by providing timely inputs/feedback.
- Testing: Conduct Integration Testing and User Acceptance Testing (UAT) demos to validate implemented solutions and ensure a 100% success rate.
- Data Analysis: Use data modeling practices to analyze findings and design/develop improvements and changes.
- System Understanding: Ensure 100% utilization by studying system capabilities and understanding business specifications.
- Solution Integration: Stitch the entire response/solution proposed for the RFP/RFI before presenting it to the customer.
- Project Management Support: Support Project Managers/Delivery Teams in delivering the solution to the customer by defining and planning project milestones, phases, and elements with the principal consultant.
- Challenging Assumptions: Drive and challenge delivery teams' assumptions on how they will successfully execute their plans.
- Customer Satisfaction: Ensure customer satisfaction through quality deliverables on time.
Build Domain Expertise and Contribute to Knowledge Repository
- Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical.
- Write whitepapers/research papers and points of view to share with the consulting community.
- Identify and create use cases for different projects/accounts that can be leveraged at Wipro for business enhancements.
- Conduct market research for content and development to provide the latest inputs into projects, ensuring customer delight.
Performance Parameters
- Customer Engagement and Delivery Management: PCSAT, utilization % achievement, number of leads generated, number of errors/gaps in documenting requirements, feedback from project manager, quality and timeliness of process flow diagrams, % of deal solutioning completed within timeline, velocity generated.
- Knowledge Management: Number of whitepapers/research papers written, number of user stories created, % of proposal documentation completed and uploaded to the knowledge repository, number of reusable components developed for proposals.
Mandatory Skills
- Business Analysis
Experience
- 5-8 Years
About Wipro
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Key skills/competency
- Business Analysis
- Requirements Gathering
- RFP/RFI Analysis
- Solution Design
- Stakeholder Management
- Process Mapping
- Data Modeling
- Customer Engagement
- Domain Expertise
- Project Delivery Support
Skills & topics
- Business Analyst
- Requirements Gathering
- RFP
- RFI
- Solution Design
- Client Engagement
- Stakeholder Management
- Process Analysis
- Digital Transformation
- IT Services
How to get hired
- Tailor your resume: Highlight business analysis experience and RFP/RFI handling for Wipro.
- Showcase your skills: Emphasize requirements gathering, solution design, and stakeholder management.
- Understand Wipro's culture: Research their focus on digital transformation and reinvention.
- Prepare for interviews: Be ready to discuss case studies of successful solutioning.
- Follow up professionally: Express continued interest in the Business Analyst role.
Technical preparation
Master requirements gathering techniques.,Practice creating process flow diagrams.,Study RFP/RFI response structures.,Learn data modeling basics.
Behavioral questions
Describe a complex requirement you gathered.,How do you handle conflicting stakeholder needs?,Tell me about a challenging RFP response.,How do you ensure solution accuracy?
Frequently asked questions
- What are the key responsibilities for a Business Analyst at Wipro?
- As a Business Analyst at Wipro, you will be responsible for gathering and analyzing customer requirements, bridging the gap between clients and the delivery team, developing RFP/RFI responses, supporting solution design, and ensuring customer satisfaction through timely and quality deliverables. You will also contribute to knowledge management and domain expertise building.
- What experience is required for the Business Analyst position at Wipro?
- The role requires 5-8 years of experience in Business Analysis. Specific experience in handling RFPs/RFIs, requirements gathering, and solution design is essential.
- What kind of projects can I expect to work on as a Business Analyst at Wipro?
- You can expect to work on end-to-end digital transformation projects, responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) for various clients. The role involves understanding diverse business needs and formulating solutions.
- How does Wipro support career growth for Business Analysts?
- Wipro emphasizes reinvention and continuous evolution. They encourage employees to develop their skills and domain expertise. You can grow by taking on more complex projects, contributing to knowledge repositories, and potentially moving into leadership roles within business analysis or project management.
- What is the typical interview process for a Business Analyst role at Wipro?
- The interview process typically involves evaluating your business analysis skills, experience with requirements gathering and RFP/RFI processes, problem-solving abilities, and understanding of Wipro's digital transformation focus. You may be asked to walk through case studies or discuss your approach to client engagement.
- How does Wipro ensure customer satisfaction in its projects?
- Wipro ensures customer satisfaction through a strong focus on understanding and accurately capturing customer requirements, providing timely and accurate solutioning, maintaining open communication with clients, and delivering quality work on time. Continuous feedback loops are also crucial for improvement.
- What are the 'mandatory skills' for this Business Analyst job?
- The mandatory skill highlighted for this Business Analyst role is 'Business Analysis'. This encompasses a broad range of abilities including requirements gathering, stakeholder management, process analysis, and solution formulation.