Application Support
Wipro · New York, NY
- On site
- Full-time
- $135,000 / year
- New York, NY
Job highlights
- Support applications and diagnose/resolve issues.
- Manage user queries and provide timely responses.
- Develop automation with Python, Kafka, and more.
- Monitor systems with Splunk, Dynatrace, and Geneos.
- Coordinate issue resolution across teams.
About the role
Application Support Engineer
Wipro is seeking an experienced Application Support Engineer to join their team in NYC, NY. This role involves a hybrid work arrangement with 3 days onsite per week.
Responsibilities:
- Provide application support and diagnose issues, resolving problems and communicating status effectively.
- Manage user query mailboxes, ensuring timely and appropriate responses for all user inquiries.
- Develop support tooling and automation solutions using Python, Javascript, Kafka, and Mongo DB.
- Respond to and resolve feed support issues for Autosys and Python-based batches.
- Monitor critical trading system environments using ITRS Geneos, Splunk, and Dynatrace, managing alerts.
- Execute incident management, providing timely user notifications and necessary management escalations.
- Maintain comprehensive documentation and manage knowledge effectively.
- Coordinate and follow up on issue resolutions with various development teams.
- Assist with metrics reporting for Python-based systems and Java applications.
- Coordinate and perform Business Continuity testing, including related documentation.
- Independently organize and lead meetings for issue resolution.
- Identify opportunities for automation to reduce manual and repetitive tasks.
Key Skills and Technologies:
- Application Support
- Problem Diagnosis
- User Query Management
- Python
- Javascript
- Kafka
- Mongo DB
- Autosys
- ITRS Geneos
- Splunk
- Dynatrace
- Incident Management
- Knowledge Management
- Business Continuity Testing
- Automation
Skills & topics
- Application Support
- Support Engineer
- Python
- Kafka
- Splunk
- Dynatrace
- Autosys
- ITRS Geneos
- System Monitoring
- Incident Management
- Automation
- Software Support
- Technical Support
- IT Support
- NYC Jobs
How to get hired
- Tailor your resume: Highlight your experience with application support, Python, Kafka, and monitoring tools like Splunk and Dynatrace, aligning with Wipro's needs.
- Showcase problem-solving: Emphasize your ability to diagnose, resolve, and communicate technical issues effectively.
- Demonstrate automation skills: Provide examples of developing support tooling and automation using Python or Javascript.
- Prepare for technical questions: Be ready to discuss your experience with batch processing, incident management, and system monitoring.
- Research Wipro's culture: Understand their focus on digital transformation and employee reinvention to align your application.
Technical preparation
Practice Python scripting for automation tasks.,Review Kafka concepts and message queuing.,Familiarize with Splunk/Dynatrace for monitoring.,Understand incident management and escalation processes.
Behavioral questions
Describe a complex issue you resolved.,How do you handle urgent user requests?,Tell me about an automation you developed.,How do you collaborate with development teams?
Frequently asked questions
- What are the primary responsibilities of an Application Support Engineer at Wipro?
- The Application Support Engineer at Wipro is responsible for providing direct support for applications, diagnosing and resolving technical issues, managing user inquiries, developing automation tools using technologies like Python and Kafka, monitoring critical systems, and coordinating with development teams for issue resolution. This role requires strong problem-solving and communication skills.
- What technical skills are essential for this Application Support Engineer role at Wipro?
- Essential technical skills for this role include proficiency in Python, Javascript, Kafka, and MongoDB for developing support tooling and automation. Experience with batch processing (Autosys), system monitoring (ITRS Geneos, Splunk, Dynatrace), and incident management is also crucial. Familiarity with supporting Python-based systems and Java applications is beneficial.
- Is this a remote or hybrid position at Wipro?
- This Application Support Engineer position is a hybrid role, requiring 3 days onsite per week at the NYC, NY location. The remaining days can be worked remotely.
- What is the expected salary range for the Application Support Engineer at Wipro in NYC?
- The expected compensation for this Application Support Engineer role at Wipro ranges from $60,000 to $135,000 annually. The final salary will be determined based on factors such as your location, experience, and specific skills.
- What kind of career growth opportunities are available for an Application Support Engineer at Wipro?
- Wipro emphasizes 'reinvention' and continuous evolution. As an Application Support Engineer, you can grow by developing advanced automation skills, taking on more complex system responsibilities, leading issue resolution initiatives, and potentially transitioning into specialized roles within their digital transformation framework.
- How does Wipro handle incident management for critical trading systems?
- For critical trading systems, Wipro's Application Support Engineers are expected to provide timely and accurate user notifications and management escalations during incidents. This involves proactive monitoring and a structured approach to incident response to minimize impact.
- What experience level is required for the Application Support Engineer at Wipro?
- Wipro is seeking candidates with 5-8 years of relevant experience for this Application Support Engineer position. This level of experience is necessary to effectively handle the responsibilities of application support, problem diagnosis, and automation development.