IT Helpdesk Internship
Wipfli · United States
- Hybrid
- Internship
- $39,520 / year
- United States
Job highlights
- Support firm technology needs via calls and tickets.
- Provide excellent customer service for hardware/software issues.
- Maintain ticket notes, SLAs, and knowledge base.
- Gain hands-on enterprise HelpDesk experience.
- Pursue a degree in IT or related field.
About the role
IT Helpdesk Intern
At Wipfli, people count. We believe in flexibility, focus on relationships, and encourage individuals to follow their own path. People truly matter here, and for those looking to make a difference, Wipfli offers a career-defining opportunity.
Role Summary
The IT Helpdesk Intern supports the daily hardware and technology needs of the firm. This role involves taking calls and chats, working on tickets and requests, and performing escalations to other teams. You will follow established processes, policies, and knowledge articles to support the firm’s technology operations. This internship provides hands-on experience across end-to-end HelpDesk operations, processes, and technical analysis. Success means delivering accurate, timely support, maintaining ticket notes and SLAs, and building a strong foundation in enterprise HelpDesk processes.
Essential Responsibilities
- Provide excellent customer service support (on-site and remote) for basic hardware and software issues, adhering to IT policy and procedures.
- Record all actions, communications, and resolutions for issues in appropriate systems.
- Acquire and maintain knowledge of Firm systems and support policies.
- Review and maintain documentation and knowledge base articles.
- Participate in process improvement initiatives and projects.
- Handle challenging situations and calls with discretion and professionalism.
Required Qualifications
- Currently pursuing a Bachelor’s degree in Information Technology, Business, or a related field (Junior standing preferred).
- Minimum 3.0 GPA.
- Prior work experience with computer systems or help desk support.
- Strong organizational skills with the ability to plan, prioritize, and manage multiple tasks.
- Ability to work independently and collaboratively.
- Demonstrated ability to navigate ambiguity and approach challenges with flexibility and creativity.
- Excellent written, verbal, and presentation skills.
- Proficient in Microsoft Office, Windows OS, and related productivity tools.
- Must be legally authorized to work in the United States full-time; no sponsorship offered.
Damian Kauffman from our recruiting team will guide you through this process. Visit his LinkedIn page to connect!
Additional Details
Not fully prepared to apply or unsure where to start? Join our Talent Community to stay connected with Wipfli.
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require assistance, please email hr@wipfli.com.
Wipfli values fair, transparent, and competitive compensation. The estimated base pay rate for this role is $19.00/hour. Actual salary depends on factors like location, skills, experience, training, business needs, and relevant laws.
Wipfli offers benefits including paid sick leave and access to free, confidential counseling through our Employee Assistance Program.
Key skills/competency
- IT Support
- Helpdesk Operations
- Customer Service
- Hardware Troubleshooting
- Software Support
- Ticket Management
- SLA Compliance
- Knowledge Base Management
- Process Improvement
- Information Technology
Skills & topics
- IT Helpdesk
- Internship
- Technology Support
- Customer Service
- Hardware Support
- Software Support
- Ticket Management
- Information Technology
- Entry Level
- Wipfli
How to get hired
- Customize your resume: Highlight relevant IT coursework, GPA, and any prior help desk or computer systems experience. Emphasize organizational and problem-solving skills.
- Craft a compelling cover letter: Express your enthusiasm for Wipfli's culture and how your skills align with the IT Helpdesk Intern role. Mention your pursuit of an IT or related degree.
- Prepare for technical questions: Be ready to discuss your familiarity with Microsoft Office, Windows OS, and basic hardware/software troubleshooting scenarios.
- Showcase soft skills: Prepare examples of your customer service abilities, ability to work independently and in a team, and how you handle ambiguity or challenging situations professionally.
- Engage with the recruiter: Connect with Damian Kauffman on LinkedIn to express your interest and learn more about the hiring process at Wipfli.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific IT skills should I emphasize for the Wipfli IT Helpdesk Internship?
- For the Wipfli IT Helpdesk Internship, you should emphasize your proficiency in Microsoft Office Suite and Windows OS. Highlight any prior experience with computer systems, help desk support, and basic hardware/software troubleshooting. Demonstrating strong customer service, organizational, and problem-solving skills is also crucial, as is your academic background in Information Technology or a related field.
- What is the expected work arrangement for the IT Helpdesk Intern role at Wipfli?
- The IT Helpdesk Intern role requires providing customer service support both on-site and remotely. While specific details about the hybrid split are not provided, expect a blend of in-office and remote work responsibilities. You will be supporting firm associates for their technology needs, indicating flexibility in your work location.
- How does Wipfli support interns who are not fully prepared to apply for an internship?
- Wipfli offers support for individuals who may not feel fully prepared to apply for an internship. They encourage you to join their Talent Community. This is a great way to stay connected with Wipfli, explore future opportunities, and potentially receive guidance on your career path within the firm.
- What is the hourly pay rate for the IT Helpdesk Internship at Wipfli?
- The estimated base pay rate for the IT Helpdesk Internship at Wipfli is $19.00 per hour. The final salary will be determined based on various factors including your specific skills, experience, education, location, and business needs.
- Does Wipfli offer employment visa sponsorship for the IT Helpdesk Internship?
- No, Wipfli does not offer employment visa sponsorship for this IT Helpdesk Internship. Candidates must be legally authorized to work in the United States on a full-time basis upon hire. The firm will not consider candidates requiring current or future employment visa sponsorship.
- What kind of professional development can I expect as an IT Helpdesk Intern at Wipfli?
- As an IT Helpdesk Intern at Wipfli, you can expect hands-on experience across end-to-end HelpDesk operations, processes, and technical analysis. You will support daily technology needs, handle tickets, and escalate issues, gaining practical skills in customer service, troubleshooting, and IT policy adherence. The role is designed to build a strong foundation in enterprise HelpDesk processes and potentially contribute to process improvement initiatives.