Bilingual Virtual Medical Assistant

@ Winning Assistants LLC

About the Role

The Bilingual Virtual Medical Assistant role at Winning Assistants LLC supports a busy primary care clinic. The position focuses on managing a high volume of patient calls, scheduling, and administrative support while communicating fluently in both English and Spanish.

Key Responsibilities

• Phone & Patient Communication: Answer inbound/outbound calls, schedule and confirm appointments through Office Ally, conduct patient recalls, and address inquiries.
• Administrative Support: Scan and upload paper-based medical records using the EFA system, maintain accurate EMR records, and provide general administrative assistance.

Desired Skills & Qualifications

• Bilingual fluency in English and Spanish
• Prior healthcare experience, preferably in primary care
• Familiarity with Office Ally or similar EMR system
• Strong communication and interpersonal skills
• Highly organized, detail-oriented, and adaptable

Key Attributes

• Excellent phone presence and ability to manage high call volume
• Skillful in appointment coordination and follow-ups
• Comfortable with administrative and patient-facing responsibilities
• Team player with a proactive mindset

Basic & Technical Requirements

Candidates must be proficient in clear English communication, have relevant experience, and be available for video meetings. Must submit a short video introduction and may need to provide a background check. Technical requirements include a reliable computer, high-speed internet (10 Mbps minimum), noise-canceling headset, webcam, and a quiet professional workspace.

Key skills/competency

• Bilingual
• Medical
• Administrative
• EMR
• Office Ally
• Scheduling
• Communication
• Patient Care
• Organized
• Proactive