Partner Operations Manager @ Wing
placeHybrid
attach_money $125,000
businessHybrid
scheduleFull Time
Posted 18 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @wing.com
Recommended after applying
Job Details
About Wing
Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Our fleet of automated delivery drones connects businesses directly to homes on-demand, and we operate on two continents as part of Alphabet.
About the Role
The Partner Operations Manager role at Wing is responsible for day-to-day support operations for our drone delivery service in the DFW area. You will onboard global partners, manage support operations, and drive process improvements to scale the service to millions.
What You’ll Do
- Onboard global partners and provide daily troubleshooting and support.
- Build out tooling and processes to triage issues.
- Launch and support Wing pilot programs with product teams.
- Maintain and update Wing’s product catalogs.
- Train and lead the Customer Support team and contingent workforce.
- Develop and implement customer service support logic and best practices.
- Monitor and enhance customer and partner NPS and support metrics.
- Analyze support data and work cross-functionally for improvements.
What You’ll Need
- 5+ years of scaling support operations.
- 3+ years of managing large teams and contractors.
- Experience building support infrastructure and using CRM systems.
- Proven track record with external relationships with Fortune 500 companies.
- Excellent written and verbal communication skills.
- Startup and hyper-growth company experience preferred.
- Passion for aviation, tech, and innovation in last-mile delivery.
Key skills/competency
scaling operations, support infrastructure, partner onboarding, troubleshooting, process improvement, data analysis, customer service, leadership, CRM, aviation
How to Get Hired at Wing
🎯 Tips for Getting Hired
- Customize your resume: Highlight relevant management and support experience.
- Research Wing: Understand their drone logistics and tech innovations.
- Emphasize leadership: Showcase team management and process improvement skills.
- Prepare for data insights: Be ready to discuss support metrics analysis.
📝 Interview Preparation Advice
Technical Preparation
circle
Review CRM systems and support tooling.
circle
Practice data analysis techniques.
circle
Familiarize with aviation delivery tech.
circle
Brush up on troubleshooting processes.
Behavioral Questions
circle
Describe team leadership challenges.
circle
Explain conflict resolution strategies.
circle
Share process improvement examples.
circle
Discuss handling partner feedback.
Frequently Asked Questions
What is Wing looking for in a Partner Operations Manager?
keyboard_arrow_down
How important is prior aviation experience for Wing's Partner Operations Manager?
keyboard_arrow_down
What technical skills are necessary for the Partner Operations Manager at Wing?
keyboard_arrow_down
How does Wing measure success in the Partner Operations Manager role?
keyboard_arrow_down
What type of work experience is preferred for this role at Wing?
keyboard_arrow_down