Partner Operations Manager
@ Wing

Hybrid
$125,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @wing.com
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Job Details

About Wing

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Our fleet of automated delivery drones connects businesses directly to homes on-demand, and we operate on two continents as part of Alphabet.

About the Role

The Partner Operations Manager role at Wing is responsible for day-to-day support operations for our drone delivery service in the DFW area. You will onboard global partners, manage support operations, and drive process improvements to scale the service to millions.

What You’ll Do

  • Onboard global partners and provide daily troubleshooting and support.
  • Build out tooling and processes to triage issues.
  • Launch and support Wing pilot programs with product teams.
  • Maintain and update Wing’s product catalogs.
  • Train and lead the Customer Support team and contingent workforce.
  • Develop and implement customer service support logic and best practices.
  • Monitor and enhance customer and partner NPS and support metrics.
  • Analyze support data and work cross-functionally for improvements.

What You’ll Need

  • 5+ years of scaling support operations.
  • 3+ years of managing large teams and contractors.
  • Experience building support infrastructure and using CRM systems.
  • Proven track record with external relationships with Fortune 500 companies.
  • Excellent written and verbal communication skills.
  • Startup and hyper-growth company experience preferred.
  • Passion for aviation, tech, and innovation in last-mile delivery.

Key skills/competency

scaling operations, support infrastructure, partner onboarding, troubleshooting, process improvement, data analysis, customer service, leadership, CRM, aviation

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How to Get Hired at Wing

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant management and support experience.
  • Research Wing: Understand their drone logistics and tech innovations.
  • Emphasize leadership: Showcase team management and process improvement skills.
  • Prepare for data insights: Be ready to discuss support metrics analysis.

📝 Interview Preparation Advice

Technical Preparation

Review CRM systems and support tooling.
Practice data analysis techniques.
Familiarize with aviation delivery tech.
Brush up on troubleshooting processes.

Behavioral Questions

Describe team leadership challenges.
Explain conflict resolution strategies.
Share process improvement examples.
Discuss handling partner feedback.

Frequently Asked Questions