Customer Service Administrator @ Winbro Group Technologies
placeShepshed, England, United Kingdom
businessOn Site
Posted 4 days ago
Your Application Journey
Interview
Email Hiring Manager
****** @winbro.com
Recommended after applying
Job Details
About Winbro
We are Winbro, a global leader in high precision electro discharge machining (EDM), laser micromachining, and custom solutions. We work with top names in aerospace, medical, and clean energy sectors.
Role Overview: Customer Service Administrator
In this role, you will manage the full customer journey from creating quotations and processing orders to scheduling service engineers and managing paperwork. You will ensure that delivery commitments are met and provide exceptional service via email, phone, and face-to-face interactions.
Key Operational Activities
- Provide high-level customer service and respond professionally to enquiries.
- Create quotations and process sales orders.
- Schedule service engineers and manage all related paperwork.
- Produce and circulate weekly and monthly reports.
- Manage the order book and escalate issues as appropriate.
- Provide administrative support across business activities.
- Adapt work hours and tasks to meet customer service needs.
Skills & Experience
- Proficient with Word and Excel.
- Experience with a database or ERP system; Dynamics 365 is an advantage.
- Excellent telephone manner and strong organisational skills.
- Ability to efficiently manage multiple customer enquiries.
Personal Attributes
- Trustworthy and act with integrity.
- Professional, reliable, and customer-focused.
- Friendly, approachable, positive, and proactive.
What We Offer
- Competitive Salary
- 25 days holiday per year (pro-rata) plus bank holidays
- Company Pension scheme with salary sacrifice option
- Company paid life insurance at 3 x salary with upgrade options
- Salary sacrifice scheme including cycle to work and electric cars
- Perks and discounts on high street brands
- Flexible benefit options including Private Health Care and Medical Cash Plan
Key Skills/Competency
Customer Service, Administration, Quotation, ERP, Reporting, Scheduling, Communication, Organisational, Problem-solving, Proactivity
How to Get Hired at Winbro Group Technologies
🎯 Tips for Getting Hired
- Research Winbro Group Technologies: Understand their culture and industry focus.
- Customize your resume: Highlight customer service and ERP experience.
- Demonstrate communication skills: Use clear, concise examples.
- Prepare for behavioral questions: Reflect on past customer service challenges.
📝 Interview Preparation Advice
Technical Preparation
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Review ERP system functionalities.
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Practice Microsoft Excel advanced functions.
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Understand database management basics.
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Familiarize with reporting tools usage.
Behavioral Questions
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Describe handling multiple customer inquiries.
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Explain conflict resolution in customer service.
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Discuss adapting to changing tasks.
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Share teamwork examples in admin roles.
Frequently Asked Questions
What is the application process for the Customer Service Administrator at Winbro Group Technologies?
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What skills does Winbro Group Technologies seek in a Customer Service Administrator?
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Does Winbro Group Technologies offer training for new Customer Service Administrators?
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What kind of customer interactions will the Customer Service Administrator engage in at Winbro Group Technologies?
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Is prior experience mandatory for the Customer Service Administrator role at Winbro Group Technologies?
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