Client Success & Operations Coordinator

About the Role

The Client Success & Operations Coordinator position at WIN Home Inspection is a 100% remote role (Chicago area preferred) focused on creating great experiences for franchise owners. In this role, you will build trusted relationships, coordinate solutions, and collaborate with internal teams including marketing, training, and operations.

What You Will Do

• Serve as a trusted point of contact for franchise owners.
• Coordinate requests with internal marketing, training, and operations teams.
• Provide responsive, empathetic support and follow-through on client needs.
• Contribute to projects such as training programs, marketing reviews, and process improvements.
• Deepen your knowledge of systems and processes to provide direct guidance over time.

What We Are Looking For

• Excellent people and communication skills with empathy.
• Natural leadership with drive for professional and personal growth.
• Quick learner, organized, and persistent in task completion.
• Experience collaborating with cross-functional teams.
• 4+ years of client service or customer success experience (preferred).

Why WIN Home Inspection?

• 100% remote work with Chicago-area candidates preferred.
• A collaborative, inclusive culture built on respect and growth.
• Competitive benefits including health insurance, PTO, dental, vision, and 401(k) match.
• Career development and advancement opportunities.
• A team that values working hard, having fun, and celebrating success together.

Key skills/competency

• Client Success
• Operations
• Coordination
• Relationship-building
• Communication
• Collaboration
• Process Improvement
• Project Management
• Remote Work
• Customer Service