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Client Experience Specialist

WIN Home Inspection

HybridHybrid

Original Job Summary

Overview

The Client Experience Specialist at WIN Home Inspection is a 100% remote role (Chicago Area Preferred) focused on creating positive experiences and solving problems for franchise owners by building strong relationships and coordinating with marketing, training, and operations teams.

Responsibilities

  • Serve as a trusted point of contact for franchise owners.
  • Champion and coordinate requests with internal teams.
  • Provide responsive, empathetic support to clients.
  • Contribute to projects such as training, marketing reviews, and process improvements.
  • Deepen system and process knowledge over time to guide franchisees effectively.

Requirements

Ideal for someone with strong people skills, great organizational instincts, and the ability to juggle multiple priorities. Experience in client service or customer success is preferred along with a collaborative mindset.

Benefits

  • 100% remote role (Chicago Area Preferred)
  • Collaborative, inclusive culture
  • Health, dental, vision insurance, PTO, and 401(k) match
  • Career development and advancement opportunities
  • A fun team culture that celebrates success

Key skills/competency

  • Client service
  • Customer success
  • Relationship building
  • Coordination
  • Communication
  • Marketing
  • Training
  • Operations
  • Problem-solving
  • Organization

How to Get Hired at WIN Home Inspection

🎯 Tips for Getting Hired

  • Customize your resume: Highlight client service and coordination expertise.
  • Research WIN Home Inspection: Understand their franchise support culture.
  • Showcase relevant skills: Emphasize relationship and problem-solving abilities.
  • Prepare for interviews: Review cross-functional teamwork examples.

📝 Interview Preparation Advice

Technical Preparation

Review CRM systems and remote tech tools.
Practice managing digital communication channels.
Familiarize with WIN systems and process workflows.
Update skills in cross-functional collaborative platforms.

Behavioral Questions

Describe a time you built strong relationships.
Explain your approach to handling multiple priorities.
Discuss an example of effective problem solving.
Share your experience with team collaboration.