Dispatcher
WillScot · Round Rock, TX
- On site
- Full-time
- $60,000 / year
- Round Rock, TX
Job highlights
- Manage logistics scheduling and office operations for assigned territory.
- Optimize transportation for cost and time efficiency.
- Ensure 100% on-time delivery and customer satisfaction.
- Oversee drivers, technicians, and administrative staff.
- Maintain DOT compliance and safety standards.
About the role
About WillScot
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
About The Job
The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.
What You'll Be Doing
Environment, Health & Safety
- Conducts business in compliance with all Environmental Health & Safety Policies.
- Conducts periodic safety meetings as well as updating safety documents and logs.
- Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
- Ensures operating standards are conducted; supported by robust training and communication actions
Supervisory Responsibilities
Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:
- Drivers
- Field Service Techs
- Set Up Crews
- Transportation Coordinators
- Branch Coordinator
This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate. This role owns DOT compliance within an assigned territory.
Fleet & Efficient Use of Resources
- Sets daily/weekly/monthly priorities for the team
- Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
- Schedules and assigns services and maintenance calls supporting customers on rent
- Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
- Load level volume with end to end customer communication
- Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
- Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
- Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
- Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units
- Ensure drivers document damages at retrieval and return
- Monitors and documents DVIR and preventative maintenance files
- Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
- The ability to tracks drivers / venders through digital applications for on time excellence
- Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate
- Assists Drivers in change of schedule or route issues, when necessary
- Communicates with customers to assist in scheduling daily/weekly/month activities
- Confirm site readiness, delivery access and permitting
- Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
- May manage one or more Branch Administrative employees
- Review Drivecam coaching opportunities and take action as necessary
- Conducts performance discussions and training
- Other duties as assigned
Education And Qualifications
- High school diploma, GED, or 3 years of applicable experience
- 2 years work experience
- 2 years experience managing one or more employees OR 1 year of experience with WillScot
- MS Office/Excel/Word/Outlook experience
- Experience working directly with customers by phone and email
- Strong customer service orientation, active listening, excellent oral/written communication
- Ability follow direction and meet deadlines in a fast-paced environment
- Experience applying creativity to problem-solving
- Build sustainable relationships and trust with vendors through open, proactive communication
- Ability to effectively manage multiple, changing priorities in a fast-paced environment
Preferred Requirements
- 3 years logistic experience
- Scheduling, route planning and optimization
- Familiarity with CRM system or other contact management platform
- Salesforce experience
- Familiarity with DOT compliance and vehicle telematics, Hours of Service regulations, Electronic Logging Devices, permitting, etc.
- Experience working with outside vendors, including pricing and schedule negotiations
Personal Characteristics
- Lead by example through living our values:
- Dedicated to Health & Safety
- Committed to Inclusion & Diversity
- Driven to Excellence
- Trustworthy & Reliable
- Devoted to Our Customers
- Community Focused
This posting is for a(n) Existing Position.
Disclaimer
This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
Benefits
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
Key skills/competency
- Dispatcher
- Logistics
- Scheduling
- DOT Compliance
- Customer Service
- Team Management
- Route Planning
- Vendor Management
- MS Office
- Problem-Solving
Skills & topics
- Dispatcher
- Logistics
- Scheduling
- DOT Compliance
- Fleet Management
- Route Planning
- Customer Service
- Team Leadership
- Operations Management
- Transportation
How to get hired
- Research WillScot: Understand their values, mission, and focus on temporary space solutions.
- Tailor Your Resume: Highlight logistics, dispatching, team management, and customer service experience.
- Showcase DOT Knowledge: Emphasize any experience with DOT compliance, safety regulations, and driver management.
- Prepare for Behavioral Questions: Be ready to discuss problem-solving, prioritization, and leadership in a fast-paced environment.
- Highlight Customer Focus: Demonstrate your commitment to customer satisfaction and building vendor relationships.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Dispatcher at WillScot?
- The Dispatcher at WillScot is responsible for managing the transactional logistics schedule, overseeing office operations for their assigned territory, making key decisions on transportation methods to optimize cost and time efficiency, and ensuring 100% on-time delivery. They also manage direct and indirect reports, ensure DOT compliance, and uphold safety policies.
- What qualifications are required for the Dispatcher role at WillScot?
- To be considered for the Dispatcher role at WillScot, you need a high school diploma or GED with 3 years of applicable experience, or 2 years of work experience. Additionally, 2 years of experience managing one or more employees is required, or 1 year of experience with WillScot. Proficiency in MS Office Suite and experience working directly with customers via phone and email are also necessary.
- What are the preferred qualifications for a WillScot Dispatcher?
- Preferred qualifications for a Dispatcher at WillScot include 3 years of logistics experience, experience with scheduling, route planning and optimization, familiarity with CRM systems (like Salesforce), and knowledge of DOT compliance, Hours of Service regulations, and Electronic Logging Devices. Experience negotiating with outside vendors is also a plus.
- How does WillScot support employee growth and development?
- WillScot invests in employee growth and future development from day one. They offer comprehensive benefits, including tuition reimbursement, and encourage employees to grow within the company, aligning with their values of Empowerment and Excellence.
- What is the work environment like for a Dispatcher at WillScot?
- The Dispatcher role operates in a fast-paced environment that requires the ability to manage multiple, changing priorities effectively. It involves direct impact on key performance metrics and requires adherence to safety policies and regulations, while promoting a culture of collaboration and innovation.
- What benefits does WillScot offer its employees?
- WillScot provides a generous benefits package, including medical, dental, vision, disability, and life insurance. They also offer paid time off, company holidays, tuition reimbursement, a retirement savings plan with company match, and potential for variable pay opportunities like commission or bonuses.
- Does WillScot prioritize safety in its operations?