German-Speaking Customer Support & Quality Associate
Whitetip Investments AEPEY
Job Overview
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Job Description
About Whitetip
Whitetip is a growing organization committed to delivering high standards of service, operational excellence, and regulatory compliance. We place strong emphasis on integrity, transparency, and continuous improvement, ensuring that our clients receive a professional and reliable experience at every stage of their interaction with us.
The Role: German-Speaking Customer Support & Quality Associate
We are seeking a highly professional and detail-oriented German-Speaking Customer Support & Quality Associate to join our team at our Athens offices. The successful candidate will contribute to the ongoing enhancement of our customer service standards by supporting quality assurance processes and ensuring that client interactions are aligned with internal policies and applicable regulatory requirements.
The role includes direct communication with clients — predominantly German-speaking — providing structured support regarding the use of the Whitetip investment platform and facilitating the collection and review of required KYC documentation where necessary.
This position requires sound judgment, discretion, and a strong sense of responsibility, along with the ability to uphold a consistent, compliant, and high-quality client experience.
Key Requirements
- Native or near-native fluency in German (written and spoken)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Professional demeanor and compliance-oriented mindset
- Ability to work full-time onsite in Athens
Preferred Qualifications
- Prior experience in the financial services sector will be considered an asset
Whitetip offers a professional working environment that values accountability, structure, and long-term development.
Key skills/competency
- German language fluency
- Customer Support
- Quality Assurance
- Regulatory Compliance
- Client Communication
- KYC Documentation
- Financial Services
- Attention to Detail
- Organizational Skills
- Interpersonal Skills
How to Get Hired at Whitetip Investments AEPEY
- Research Whitetip Investments AEPEY's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for compliance and service: Highlight German fluency, customer support achievements, and any financial services or regulatory compliance experience.
- Showcase attention to detail: Provide examples in your application and interview of your meticulousness and organizational strengths.
- Prepare for behavioral questions: Be ready to discuss situations where you demonstrated integrity, problem-solving, and client-focused communication.
- Emphasize your language skills: Clearly articulate your native or near-native German proficiency, both written and spoken, as a core asset.
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