Client Success Manager | Amazon Ads | Remote from the US | $130-145K + Bonus + Benefits
White Bay · United States
- Hybrid
- Full-time
- $145,000 / year
- United States
Job highlights
- Lead and develop a client success team.
- Drive account growth via upsell strategies.
- Improve onboarding and optimize workflows.
- Build relationships with enterprise advertisers.
- Partner with product and sales teams.
About the role
About White Bay
White Bay is a high-growth, AI-driven advertising technology organization transforming how brands scale across retail media platforms. By combining advanced automation, deep analytics, and expert human insight, this innovative team delivers measurable performance and efficiency for advertisers. With a culture rooted in accountability, continuous learning, and collaborative thinking, the organization offers an environment where leaders can shape both product impact and customer experience.
The Role
This remote, US-based leadership opportunity will oversee and scale a high-performing Client Success function. The Manager of Client Success will be responsible for ensuring exceptional experiences across a portfolio of advertisers while leading, mentoring, and developing a team of Client Success professionals. Acting as both a strategic advisor and operational leader, this individual will refine onboarding, optimize workflows, reduce churn, and identify growth opportunities. The role partners closely with product, sales, and leadership teams to influence strategy and elevate the overall success function in a fast-evolving environment.
Responsibilities
- Lead, mentor, and develop the Client Success team, including onboarding and training
- Drive account growth through upsell and expansion strategies
- Oversee onboarding processes and continuously improve workflows and documentation
- Act as escalation lead, resolving complex issues with a solutions-focused approach
- Build strong relationships with key enterprise advertisers, providing strategic guidance
- Partner cross-functionally with product and sales to enhance customer outcomes
- Deliver insights through regular reporting on account health, adoption, and risk
- Serve as a subject matter expert on platform capabilities and best practices
- Support enablement through training materials, webinars, and internal knowledge sharing
Requirements
- 5–7+ years of experience in Amazon or retail media advertising (Search/DSP)
- 5+ years working with martech or SaaS platforms
- Prior experience leading or mentoring teams
- Strong background in customer success, consulting, or pre-sales environments
- Deep understanding of e-commerce advertising platforms (e.g. Amazon, Walmart, Instacart, Criteo)
- Excellent communication and stakeholder management skills
- Strong analytical, problem-solving, and technical aptitude
- Ability to balance strategic thinking with hands-on execution in a fast-paced setting
Key skills/competency
- Client Success Manager
- Amazon Ads
- Retail Media Advertising
- Martech
- SaaS
- Customer Success
- E-commerce Advertising
- Team Leadership
- Stakeholder Management
- Analytical Skills
Skills & topics
- Client Success Manager
- Amazon Ads
- Retail Media
- Advertising Technology
- Martech
- SaaS
- Customer Success
- Team Leadership
- E-commerce
- Remote
How to get hired
- Tailor your resume: Highlight experience in Amazon Ads, retail media, and SaaS platforms, emphasizing leadership and client success metrics.
- Craft a compelling cover letter: Articulate your strategic approach to client management and team development, referencing White Bay's AI-driven mission.
- Prepare for behavioral questions: Use the STAR method to showcase your problem-solving, stakeholder management, and team leadership skills.
- Demonstrate technical aptitude: Be ready to discuss your understanding of e-commerce advertising platforms and martech solutions.
- Research White Bay's culture: Understand their focus on accountability, learning, and collaboration to align your responses.
Technical preparation
Master Amazon Ads and retail media platforms.,Understand Martech and SaaS ecosystems.,Practice e-commerce platform analysis.,Prepare to demonstrate analytical skills.
Behavioral questions
How do you mentor and develop teams?,Describe a challenging client issue resolution.,How do you drive account growth?,How do you balance strategy and execution?
Frequently asked questions
- What are the key responsibilities for a Client Success Manager at White Bay?
- As a Client Success Manager at White Bay, your key responsibilities will include leading and developing the Client Success team, driving account growth through upsell and expansion, overseeing and improving onboarding processes, acting as an escalation lead for complex issues, building strong relationships with enterprise advertisers, and partnering cross-functionally with product and sales teams.
- What experience is required for the Client Success Manager role at White Bay?
- The role requires 5-7+ years of experience in Amazon or retail media advertising (Search/DSP), 5+ years working with martech or SaaS platforms, and prior experience leading or mentoring teams. A strong background in customer success, consulting, or pre-sales environments is also essential, along with a deep understanding of e-commerce advertising platforms.
- Is this Client Success Manager position remote?
- Yes, this is a remote position based in the US, offering flexibility for candidates across the country to join White Bay's innovative advertising technology team.
- What kind of company culture can I expect at White Bay?
- White Bay fosters a culture rooted in accountability, continuous learning, and collaborative thinking. They provide an environment where leaders can significantly impact both product development and customer experience within a high-growth, AI-driven organization.
- How does White Bay use AI in its advertising technology?
- White Bay leverages AI-driven technology to transform how brands scale across retail media platforms. They combine advanced automation and deep analytics with expert human insight to deliver measurable performance and efficiency for advertisers.
- What are the career growth opportunities for a Client Success Manager at White Bay?
- As a high-growth organization, White Bay offers significant opportunities for career advancement. The role itself involves leading and developing a team, and the company's focus on continuous learning supports professional development within the advertising technology sector.