Technical Program Manager, Payments

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe, revolutionizing e-commerce by blending community, shopping, and entertainment. As a remote co-located team, Whatnot is inspired by innovation and anchored in its values, with hubs in the US, UK, Germany, Ireland, Poland, and Australia. The platform offers live auctions for a vast array of items, from fashion and electronics to collectibles. Whatnot is a fast-growing marketplace seeking bold, forward-thinking problem solvers to turn passions into businesses and bring people together through commerce.

Role: Technical Program Manager, Payments

We are looking for a strong Technical Program Manager, Payments to work with various Engineering teams. Your primary focus will be scaling observability, reliability, and on-call capabilities to enhance incident management and stability efforts. This role is crucial for improving Whatnot’s overall execution model and stability.

Key responsibilities include:

• Drive the engineering roadmap, strategy, and execution of critical functional initiatives.
• Define requirements and technical roadmap with engineering, product, and cross-functional teams to launch programs at lightning speed.
• Clearly communicate roadmap, progress, and insights to key teams and stakeholders.
• Ensure the engineering team operates effectively, unblock them, and maintain rapid pace.
• Take ownership of any major blocker to the company’s success.
• Drive strategic initiatives across the company as needed.

Who thrives at Whatnot?

Successful Whatnauts embody low ego, a growth mindset, and a leaning into action and high impact.

As our next Technical Program Manager, Payments, you should have 5+ years of relevant experience, plus:

• Bachelor's degree in Engineering, Computer Science, or a related technical field.
• Experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company.
• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations.
• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.
• Experienced in design and hypothesis-driven product development.
• Entrepreneurial drive to achieve stretch goals in an innovative, fast-paced environment.
• Startup experience at a high-growth company.
• Experience in the payments domain is a plus.

Compensation & Benefits

For Full-Time (Salary) US-based applicants, the compensation range is $190,000/year to $250,000/year, along with benefits and stock options. The final salary will be based on factors like level, relevant experience, skills, and expertise. This range is for base salary only and does not include benefits or equity.

Benefits include a generous holiday and time-off policy, health insurance options (Medical, Dental, Vision), work-from-home support (home office setup allowance, monthly cell phone and internet allowance), care benefits, monthly wellness allowance, annual childcare allowance, lifetime benefit for family planning, 401k with employer match (US) or pension plans (international), monthly allowance to experience the app, and 16 weeks of paid parental leave plus a gradual return to work program.

Key skills/competency

• Technical Program Management
• Payments Domain Expertise
• Observability
• Reliability Engineering
• Incident Management
• Roadmap Definition
• Cross-functional Collaboration
• Data Analysis
• Strategic Planning
• Startup Experience