Client Onboarding Specialist

About WeTravel and the Onboarding Team

Join Alexis, the Hiring Manager for the Client Onboarding Specialist role, who started and leads WeTravel's newly created Onboarding department. The team's mission is to help new customers quickly and effectively get up and running with WeTravel, empowering their businesses and streamlining the Sales team's efforts. They are passionate about client success and ensuring a smooth, impactful transition to the platform.

WeTravel is seeking a motivated, curious, and independent Client Onboarding Specialist to help shape the future of travel tech. This role is ideal for individuals who thrive in cross-functional environments, enjoy collaborating with global teams and clients, and are eager to make a significant difference.

How We Work

The Onboarding team supports new customers at a critical juncture, assisting with the migration of essential content such as reservation details, photos, pricing, and tour descriptions. They also provide personalized training to ensure every new customer is confident in using the WeTravel platform.

In this Client Onboarding Specialist role, you will work closely with Sales, Account Management, Product teams, and, most importantly, WeTravel's customers. The team is integrated throughout the customer journey, offering support wherever needed. Please note that business travel (1-2 times per quarter) may be required for on-site client onboarding projects.

Why You Should Apply

• Fluent in English (additional languages are a plus).
• Passionate about customer education, performance improvement, and commercial success.
• Organized, proactive, and comfortable working independently in a remote setting.
• Comfortable in a customer-facing role with tasks requiring meticulous attention to detail.
• Possess strong project management skills, adept at juggling multiple projects and managing diverse stakeholder expectations.
• Enjoy conducting onsite client visits to facilitate successful setup.

Bonus Points If You Have

• Experience in travel tech or SMB-focused SaaS.
• Familiarity with HubSpot, Slack, Confluence, Loom.
• A background in teaching, Onboarding, Customer Success, Account Management, or Implementation roles.
• Experience designing and implementing best practices and processes.

You Might Not Be The Right Fit If You

• Prefer roles that are mostly reactive or lack customer-facing interaction.
• Are uncomfortable doing sometimes repetitive tasks without losing focus.
• Are not comfortable working across different time zones with minimal supervision.

On a Weekly Basis You Will Find Yourself

• Partnering with sales teams to ensure successful customer onboarding.
• Proactively identifying and addressing potential pain points or red flags.
• Building trips, migrating participants, and delivering direct customer training.
• Managing multiple ongoing projects, ensuring timely completion and no overlooked details.
• Leading and taking full ownership of each project, consistently adding extra value.

Benefits at WeTravel

• Health & Wellness: 100% employer-covered HDHP medical, DHMO dental, and standard vision for US team members, with plan choices.
• Time Off: Generous unlimited paid time off ("Time to Recharge" policy).
• Travel Opportunities: Annual 2-4 week Amsterdam Program at HQ apartments; annual team off-site.
• Flexibility: Work remotely for a maximum of 4 weeks per year.
• Family Support: Extensive paid family leave.
• Community Engagement: Three paid volunteer days annually.
• Professional Development: Two-week cross-functional onboarding, cutting-edge equipment, Cambly access for English support.
• Financial Security: Employer-sponsored 401(k) plan with a 2% company match.
• Culture: Join a global, fun-loving, and impact-driven team.

Please Note: We are currently not accepting applications from candidates residing in Alaska, California, Colorado, New York, or Washington. Legal right to work in the United States is required; WeTravel does not offer visa sponsorship or relocation assistance for this role.

Key skills/competency

• Client Onboarding
• Project Management
• Customer Training
• Travel Technology
• SaaS
• HubSpot
• Customer Success
• Content Migration
• Stakeholder Management
• Process Improvement