Analyst, Technical Support
@ Westpac

Sydney, New South Wales, Australia
A$90,000
On Site
Full Time
Posted 5 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @westpac.com.au
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Job Details

About the Role

The Analyst, Technical Support role at Westpac is focused on managing and maintaining delivery systems while providing operational support to Project Practitioners. The role involves system administration, vendor engagement, and integrating support processes through a best practice support model.

Key Responsibilities

  • Systems Management: Complete system administration processes to ensure performance, health, and user access.
  • Project Practitioner Support: Identify trends and educate practitioners to build self-serve capability.
  • Knowledge and Tools Management: Integrate standards and methods across tools.

Required Skills & Experience

  • Engineering or Computer Science background
  • Experience with Clarity, Planview, SharePoint (Power Apps and Workflow), Confluence, JIRA
  • Familiarity with SQL/NSQL, HTML, XML, and JSON
  • Strong analytical skills and attention to detail
  • Ability to manage multiple priorities independently and collaboratively

Why Join Westpac?

Westpac aims to become its customers' #1 banking partner by offering benefits like special banking products, flexible work arrangements, tailored learning and development, and community initiatives. They foster an inclusive work environment and provide support for diverse groups including veterans, Indigenous Australians, and neurodiverse individuals.

Key Skills/Competency

  • System Administration
  • Technical Support
  • Project Support
  • Vendor Engagement
  • Knowledge Management
  • Analytical Thinking
  • Clarity
  • JIRA
  • SQL
  • SharePoint
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How to Get Hired at Westpac

🎯 Tips for Getting Hired

  • Customize your resume: Highlight system admin and support skills.
  • Research Westpac: Understand their banking and tech environment.
  • Prepare examples: Showcase technical problem-solving achievements.
  • Practice technical questions: Review tool and platform experiences.

📝 Interview Preparation Advice

Technical Preparation

Review system admin procedures.
Practice SQL queries and code snippets.
Study SharePoint and workflow configurations.
Familiarize with Clarity and JIRA tools.

Behavioral Questions

Describe handling multiple priorities.
Explain independent problem resolution.
Share team collaboration experiences.
Discuss adapting to change.

Frequently Asked Questions