Application Support Engineer
@ Westpac New Zealand

Auckland, New Zealand
NZ$120,000
On Site
Full Time
Posted 5 days ago

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XXXXXXXX XXXXXXXXX XXXXXXXX***** @westpac.co.nz
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Job Details

About the role

As an Application Support Engineer at Westpac New Zealand, you will provide consulting and expert technical domain knowledge for Managed File Transfers. You will work on development, maintenance, support, configuration, observability, testing, implementation, and enhancements of system applications. You will also implement DevOps practices in the MFT application stack including automation of configuration, deployments, observability, and testing. Participation in an after-hours on call support roster is required.

What will you bring?

You will bring 5+ years’ experience in application configuration and support and previous work experience in an Application Management or Support environment. You will have a strong understanding of software/application development principles, lifecycle and models, and relevant application development concepts. You have hands-on knowledge of DevOps in Agile environments, excellent troubleshooting skills, and proven ability to build working relationships with both business and external suppliers.

Working at Westpac

At Westpac New Zealand, you will be part of a supportive team environment with notable benefits:

  • 4 weeks standard holiday plus 5 wellbeing leave days.
  • Additional purchased leave options and school holiday subsidy.
  • Banking benefits, insurance discounts, and superannuation scheme.
  • Opportunities for internal mobility and career growth.
  • Volunteer days and recognition for star performers.

Key skills/competency

  • Application Support
  • DevOps
  • Automation
  • Configuration
  • Observability
  • Troubleshooting
  • Agile
  • System Maintenance
  • Cloud Services
  • Technical Consulting
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How to Get Hired at Westpac New Zealand

🎯 Tips for Getting Hired

  • Research Westpac New Zealand's culture: Study their mission, values and news.
  • Customize your resume: Highlight DevOps and support skills.
  • Align with agile practices: Emphasize automation and configuration experience.
  • Prepare for technical questions: Review troubleshooting and system applications.

📝 Interview Preparation Advice

Technical Preparation

Review DevOps automation tools.
Study configuration and deployment processes.
Practice troubleshooting critical application errors.
Learn cloud service fundamentals.

Behavioral Questions

Describe handling on call high-pressure situations.
Explain team collaboration on complex support issues.
Demonstrate adaptability with evolving technical challenges.
Discuss conflict resolution in a support environment.

Frequently Asked Questions