Crew Scheduler

Overview of the Crew Scheduler Role at WestJet

WestJet is actively seeking dedicated Crew Schedulers to join their dynamic team. This role demands a high standard of excellence, a passion for challenges, and a results-driven approach. The ideal candidate will be highly motivated and thrive in an agile environment, ensuring crew requirements are met in a timely and effective manner for 'day of' operations, all while adhering to strict aviation regulations and maintaining strong communication with all stakeholders. This is a critical 24/7, 365-day per year position involving shift work.

Key Deliverables and Responsibilities

• Promptly answer phone calls, demonstrating empathy and active listening with crew members to ensure high internal guest satisfaction.
• Ensure all schedule amendments strictly follow Canadian Aviation Regulations (CARS), Commercial Air Service Standards (CASS), the Company Operations Manual (COM), and the Flight Attendant Manual (FAM).
• Proactively monitor and mitigate potential crew duty and rest violations to maintain compliance and safety.
• Implement Irregular Operations (IROP) contingency plans and execute required pairing modifications efficiently.
• Adhere to Flight Operations policies and Inflight Department policies as outlined in the COM, FAM, and Crew Services Guidelines.
• Coordinate, confirm, and track appropriate deadheading arrangements for crews.
• Perform other assigned duties as necessary to support operational continuity.

Experience and Qualifications

• A minimum of 1 year of airline experience, with a preference for a background in an operational role.
• Previous experience with flight crew schedules and Canadian Aviation Regulations (CARS) is a significant asset.
• Intermediate proficiency with SabreSonic, MS Word, Outlook, and Excel is preferred.
• Demonstrated strong interpersonal and communication skills, with the ability to build respect and credibility through actions.
• High degree of motivation and commitment to work independently in a fast-paced, dynamic, and ever-changing environment.
• Ability to work effectively with minimal supervision and take ownership of routine tasks.
• Proven attention to detail, strong organizational, time management, and problem-solving skills.
• Capability to multitask efficiently in a time-sensitive, fast-paced environment.
• Commitment to teamwork, contributing to a fun and friendly atmosphere.
• A positive role model, consistently demonstrating WestJet's values and key competencies.

Key skills/competency

• Crew Scheduling
• Aviation Regulations (CARS, CASS)
• Operational Support
• Communication Skills
• Problem Solving
• SabreSonic
• Airline Operations
• Time Management
• Compliance Monitoring
• Emergency Response (IROP)