Assistant Manager, Product Analytics & Optimization

About the Role

Western Union is seeking an Assistant Manager, Product Analytics & Optimization to drive product analytics, production quality management, and experience optimization for its Canada digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and enhance the experience for Canadian customers. You will collaborate closely with regional product leadership and cross-functional teams to deliver a seamless, reliable, and world-class customer experience.

Key Responsibilities

• Perform thorough production testing across the Canada experience to proactively identify and surface issues.
• Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams.
• Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability.
• Drive improvements to the customer experience (from inception through execution) based on analytics and testing, not only fixing the root cause of the problem, but taking the customer experience to the next level.
• Track funnel metrics to measure stability, identify conversion issues, and recommend improvements.
• Partner with the Canada Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a similar discipline.
• 3+ years of experience in product management, quality assurance, or a related discipline, with a focus on digital products.
• Proven ability to test, identify, and resolve issues in live production environments.
• Strong analytical skills with experience in funnel analysis and performance tracking.
• Comfortable working cross-functionally with engineering, operations, and product leadership.
• Excellent problem-solving, communication, and organizational skills.
• Ability to balance proactive issue detection with long-term platform and product stability goals.

Work Arrangement

Western Union values in-person collaboration, problem-solving, and ideation whenever possible. However, for this Assistant Manager, Product Analytics & Optimization role, there is no specific office location where the employee is expected to report. The employee must align with their manager on expected in-person collaboration opportunities.

Benefits (Canada Specific)

Eligible candidates will have access to a comprehensive benefits package, including short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. Canada-specific benefits include:

• Healthcare, Dental and Visioncare
• Teladoc medical Experts
• Lumino Health Virtual Care
• Employee Term Life and AD&D Insurance
• Basic Critical Illness Insurance
• Short & Long Term Disability

Compensation

The on-target earnings range is $74,400.00 - $100,700.00 CAD Annually, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Key Skills/Competency

• Product Analytics
• Experience Optimization
• Production Quality Management
• Customer Journey Mapping
• Funnel Performance
• Digital Products
• Cross-functional Collaboration
• Root Cause Analysis
• Conversion Rate Optimization
• Problem Solving