Student Success Coach
Western Sydney University · Campbelltown, New South Wales, Australia
- On site
- Full-time
- A$104,055 / year
- Campbelltown, New South Wales, Australia
Job highlights
- Coach students one-on-one and in groups.
- Improve student retention and success rates.
- Foster student belonging and wellbeing.
- Advocate for students with academic teams.
- Support diverse student populations.
About the role
Student Success Coach
Western Sydney University is seeking passionate individuals to join their team as Student Success Coaches. These are full-time, ongoing positions offering a remuneration of $104,055 p.a. inclusive of Superannuation + Leave Loading. Multiple locations are available across Bankstown City Campus, Parramatta City Campus, and Campbelltown Campus, with the requirement to travel between campuses.
The Opportunity
Play a key role in contributing to student success within our unique modular learning model. If you are passionate about empowering students to thrive academically and beyond, this role is for you.
In this role you will:
- Deliver high-impact one-on-one and group coaching, combining pastoral care, academic support, and career guidance.
- Proactively track student progress, identifying challenges early and driving initiatives to improve retention, success, and confidence.
- Create a strong sense of belonging through inclusive strategies that foster connection, engagement, and wellbeing.
- Act as a trusted student advocate, partnering with academic and professional teams to resolve complex issues and integrate the coaching model into teaching and curriculum.
For further information, please refer to the Position Description linked here: Student Success Coach.
About you
You will have:
- A relevant undergraduate qualification or equivalent combination of education and experience, with a strong understanding of coaching and mentoring for student engagement and wellbeing.
- Sound knowledge of student engagement, career development theories, and tertiary learning environments, with practical application ability.
- A deep awareness of the challenges faced by students from diverse and underrepresented backgrounds, and a commitment to inclusive, student-centred outcomes.
- A thoughtful, solution-focused mindset with excellent communication skills, capable of managing sensitive information, navigating conflict, and building trust professionally.
- A highly collaborative and adaptable approach, able to build strong relationships across teams, work confidently across multiple communication channels, and thrive in a fast-paced environment.
If you thrive on meaningful connection, strategic thinking, and student-centred innovation in a fast-paced higher education environment, we'd love to hear from you.
Why Join us?
We offer a supportive and forward-thinking environment where your expertise is valued and your contributions make a difference. Joining our team comes with a range of benefits including:
- 35-hour work week.
- Remote working options of up to 2 days per week, subject to operational requirements.
- Generous leave entitlements including 5 weeks of annual leave per year.
- Professional development opportunities including leave, grants, and training.
Additional benefits and more can be found here.
The location
We currently have positions available at multiple campus locations, with travel to other campuses required. This position is not available in a fully remote format.
Remuneration Package
Professional Staff Level 6 $104,055 p.a. (comprising Salary of $91,536 p.a., plus Superannuation and Leave Loading) in accordance with The College Enterprise Agreement.
Enquiries
Please direct enquiries about this role to Adriana Glackin, Manager Student Engagement via email at a.glackin@westernsydney.edu.au. Specific enquiries or issues with your application may be directed to the Talent Acquisition Team at talentacquisitionteam@westernsydney.edu.au.
Closing date
11:59pm, Monday 27 April 2026.
Working Rights in Australia – Eligibility
You must provide evidence of your full-time working rights in Australia at the time of application.
Working with Children Check
As The College provides education opportunities to a range of ages including under 18 year olds, it is a prerequisite to have/gain WWC clearance. It is a mandatory requirement to obtain and maintain a “NSW Working with Children Check Clearance” to work at The College.
Please note, only those applications submitted via the WSU online recruitment system will be accepted.
About The College
Western Sydney University The College is a not-for-profit wholly owned entity of Western Sydney University. As you consider joining our dynamic team, know that you will be part of an organisation that values growth, inclusivity, and excellence. Learn more about The College here.
The College offers an innovative modular program, providing flexible and supported learning opportunities across a range of student pathways. For more information about our programs and to apply directly, please visit: Modular Learning at The College.
Key skills/competency
- Student Coaching
- Academic Support
- Career Guidance
- Student Retention
- Student Engagement
- Higher Education
- Pastoral Care
- Inclusivity
- Conflict Resolution
- Relationship Building
Skills & topics
- Student Success Coach
- Coaching
- Student Support
- Higher Education
- Academic Advising
- Career Development
- Student Engagement
- Pastoral Care
- Mentoring
- Western Sydney University
How to get hired
- Tailor your resume: Highlight coaching, student support, and higher education experience.
- Showcase your skills: Emphasize communication, problem-solving, and collaboration in your application.
- Demonstrate understanding: Articulate your knowledge of student engagement and diverse needs.
- Prepare for interviews: Be ready to discuss your approach to student challenges and conflict resolution.
- Highlight your passion: Convey your commitment to student success and inclusive environments.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary for a Student Success Coach at Western Sydney University?
- The remuneration for a Student Success Coach at Western Sydney University is $104,055 per annum, inclusive of superannuation and leave loading, as per the Professional Staff Level 6 classification.
- Are there remote work options for the Student Success Coach role at Western Sydney University?
- Yes, there are remote working options available for the Student Success Coach position, allowing for up to 2 days per week, subject to operational requirements. However, the role is not fully remote and requires travel between campuses.
- What qualifications are required for a Student Success Coach at Western Sydney University?
- A relevant undergraduate qualification or an equivalent combination of education and experience is required. Strong knowledge of coaching, mentoring, student engagement, and career development theories is also essential.
- What is the application process for a Student Success Coach at Western Sydney University?
- Applications must be submitted exclusively through the WSU online recruitment system. Ensure you provide evidence of your full-time working rights in Australia and obtain a NSW Working with Children Check clearance.
- What are the key responsibilities of a Student Success Coach at Western Sydney University?
- Key responsibilities include delivering one-on-one and group coaching, providing pastoral care, academic and career guidance, tracking student progress, improving retention, fostering a sense of belonging, and advocating for students by partnering with academic and professional teams.
- What kind of environment can I expect at Western Sydney University The College?
- You can expect a supportive and forward-thinking environment that values expertise and contributions. The College is a not-for-profit entity focused on growth, inclusivity, and excellence, offering an innovative modular program.
- How can I get in touch if I have questions about the Student Success Coach role?
- For enquiries about the role, you can contact Adriana Glackin, Manager Student Engagement, via email at a.glackin@westernsydney.edu.au. For application-specific issues, contact the Talent Acquisition Team at talentacquisitionteam@westernsydney.edu.au.