Patient Services Assistant

Patient Services Assistant

Location: Multiple Western Health Sites

Employment Type: Ongoing, Full Time

Salary: PSA Level 1 to Level 2 + Superannuation + Salary Packaging

About the role:

The Health Support Services Department is currently seeking Patient Services Team Leaders to join our team at Western Health. Applicants must be available to work across all Western Health Sites and be able to work all shifts which include morning, afternoon, night and weekends as requested. Applicants with experience working in a busy hospital environment will be highly regarded. The successful applicants will be highly motivated and dedicated to providing a high standard of cleaning, attention to detail and be able to work effectively in a team environment with minimal supervision.

Key responsibilities:

• Maintain high cleaning & infection control standards
• Assist with patient transport and ward support tasks
• Manage waste, linen and stock across clinical areas
• Deliver responsive, high-quality support to clinical teams
• Ensure a safe, clean environment for patients and staff

About you:

• Certificate 3 in Health Services Assistance
• Minimum 12 months experience in a PSA or equivalent role
• A proven customer service approach in dealing with staff, patients and visitors
• Strong personal work ethic, initiative and service orientation
• Courteous and professional manner
• Demonstrated ability to make sound decisions under pressure in support of organisational and departmental policy and procedures
• Demonstrated skills in communicating effectively with people
• Willingness to work under the direction of clinical staff and Management
• Ability to lead a team in a multidisciplinary environment
• Ability to work in a self-directed manner and prioritise workload
• Basic literacy and numeracy skills

Click here for the Position Description.

About Western Health

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs. With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage. We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology. We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges. Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.

Why join us?

Compensation and benefits

• Competitive salary packages aligned with market standards.
• Health and wellbeing programs, including flexible work arrangements.
• Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

• Access the Western Health Learning Academy (WHA) for personalised learning pathways.
• Professional growth programs, including postgraduate studies and clinical education.
• Mentorship and career support.

Community impact and inclusion

• Make a meaningful difference in patients’ lives through compassionate care.
• Join a workforce that champions diversity and inclusion.
• Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

• Thrive in a collaborative, compassionate and innovative team environment.
• Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact?

If you’re passionate about delivering high-quality patient support services, maintaining safe and hygienic environments, we’d love to hear from you. Simply click on the “apply” button and follow the prompts. If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 11:59pm on 8 May 2026.

Enquiries: For further information about this role, contact Marie Brennan via Marie.Brennan@wh.org.au.

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people. Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe. All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable). Western Health is committed to the psychosocial safety of all applicants and employees. Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Key skills/competency

• Patient Services
• Cleaning Standards
• Infection Control
• Team Leadership
• Customer Service
• Communication Skills
• Decision Making
• Prioritisation
• Health Services Assistance
• Hospital Environment