Digital Service Insurance Team Lead

About the Digital Service Insurance Team Lead Role

Join Western Financial Group, a proudly Canadian company driven by purpose and rooted in care, recognized as a 2025 Top Insurance Employer. We are home to over 2,300 team members supporting more than one million customers across Canada. The Digital Service Insurance Team Lead will lead a team of Insurance Advisors, acting as a Subject Matter Expert (SME), coaching and mentoring with the support of the Manager, Digital Service. This role supports daily operations and contributes to the growth of a large Personal Lines book of business.

A Day in the Life of a Digital Service Insurance Team Lead

• Oversee changes to insurance policies and endorsements, ensuring adherence to policy and procedure.
• Continuously research and review industry and product knowledge to comply with legislative statutes.
• Complete performance evaluations for staff, partnering with the Manager, Digital Service.
• Commit to personal development through industry involvement, training, and relevant courses.
• Adhere to all Company processes to ensure consistent and accurate documentation and correspondence.
• Assist other departments, positions, tasks, and duties as required.

What You Bring to Western Financial Group

• General Insurance Level 2 License required; RIBO an asset.
• Demonstrated history of modeling best practices and implementing initiatives effectively.
• Strong time-management and training skills, thriving in a deadline-driven environment.
• Professional communication etiquette, both written and verbal.

Why Choose Western Financial Group?

Western's people-first culture, guided by principles of Truthfulness, Fairness, Value, and Loyalty, is nationally recognized. Our commitment to wellness, flexibility, and community impact strengthens this culture.

Highlights and Benefits

• 14 Paid Wellness Days, 3 weeks' vacation, company matching savings programs.
• 100% employer-paid group benefits for eligible employees.
• Opportunities for meaningful community impact through over 1,500 volunteer hours supporting 160+ charities annually via the Western Financial Group Communities Foundation.

Our Commitment to Inclusion

We strive to create an accessible, equitable, and inclusive workplace where everyone feels valued. As an equal opportunity employer, we encourage all backgrounds to apply. Accommodations are available upon request.

Our Human First Hiring Approach

Western Financial Group uses a human-first approach, with all applications personally reviewed by Talent Acquisition Consultants. We use standardized, scientifically validated skills assessments (non-AI), ensuring all results are reviewed by our hiring team.

Key skills/competency

• Insurance Policy Management
• Team Leadership
• Coaching and Mentoring
• Personal Lines Insurance
• Regulatory Compliance
• Performance Evaluation
• Time Management
• Verbal and Written Communication
• Industry Research
• Customer Service Excellence