Program Coordinator - Student Aid Operations

About the Opportunity

Join West Virginia University as a Program Coordinator in Student Aid Operations. This role involves administrating financial aid and scholarship funds to ensure timely and accurate awarding of federal, state, institutional, and private aid, while collaborating across campus and with external agencies.

Benefits

Enjoy work-life balance with a 37.5-hour work week, 13 paid holidays, 24 vacation days, 18 sick days, comprehensive health insurance, 401(a) retirement savings with a match, wellness programs, and more.

What You'll Do

• Administer the delivery of financial aid and scholarships by analyzing student records.
• Review and update student documentation to reflect eligibility accurately.
• Communicate with students, parents, and team members to resolve documentation issues.
• Collaborate with colleagues to prioritize tasks and meet deadlines.
• Resolve complex queries using federal, state, and institutional policy research.
• Train staff and design educational programs on financial aid processes.
• Manage conflicts and document accurate adjustments to student eligibility.

Qualifications & Requirements

Bachelor's degree required with a minimum of one year of financial aid experience in a fast-paced student services environment. Master’s degree and familiarity with Banner Student Information System are preferred. Ability to access federal databases (FPP, COD, NSLDS) is required.

Knowledge, Skills, And Abilities

• Strong analytical and mathematical skills with attention to detail
• Proven ability to manage multiple tasks and meet tight deadlines
• Excellent communication and documentation skills
• Proficiency in Microsoft Word, Excel, and related applications
• Service oriented with respect, accountability, and curiosity

Key Skills/Competency

• Financial Aid
• Scholarship Administration
• Documentation
• Data Analysis
• Compliance
• Communication
• Collaboration
• Microsoft Office
• Training
• Problem Solving