Clinical Applications Consultant - Autoimmune -... @ Werfen North America
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Job Details
Position Summary
The Clinical Applications Consultant - Autoimmune - New England ensures total customer satisfaction within the Werfen installed base. This role involves installation, validation/verification, and training on Werfen analyzers. The consultant provides ongoing clinical support, customer education and consults on regulatory requirements and compliance.
Key Accountabilities
The candidate will:
- Perform IL instrument installations, validations/verifications and training inside and outside the assigned territory.
- Coordinate the instrument go-live process with internal teams and customer stakeholders.
- Ensure total customer satisfaction and maintain the installed base.
- Provide customer clinical and technical support, including training on proper operation and clinical utilization.
- Maintain technical and competitive product competency.
- Keep up-to-date with regulatory requirements.
- Manage Data Management Systems support activities.
- Identify opportunities to penetrate current installed base and assist with lead generation.
- Conduct product demonstrations and participate in seminars, workshops and conventions.
- Manage account lists, customer databases, and expense budgets.
Skills & Capabilities
The ideal candidate demonstrates:
- Ability to work efficiently under pressure.
- Technical proficiency and product knowledge.
- Strong planning, organizational, and project management skills.
- Effective written and verbal communication.
- Team collaboration and problem solving.
- Capability to present complex technical concepts to diverse audiences.
Qualifications
Education: Associates in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline; Bachelor’s degree preferred.Experience: 2-3 years in a lab or clinical setting.Additional Skills: Strong computer skills (Word, Excel, PowerPoint) and fluency in English.
Travel & Mobility
This position requires approximately 80% travel and does not require international mobility.
Key skills/competency
Installation, Validation, Training, Customer Support, Regulatory, Clinical, Technical, Data Management, Product Demonstration, Account Management
How to Get Hired at Werfen North America
🎯 Tips for Getting Hired
- Customize your resume: Emphasize technical and clinical support skills.
- Highlight relevant experience: Detail instrument installation and validation expertise.
- Research Werfen North America: Understand company products and regulatory compliance needs.
- Prepare for travel: Demonstrate flexibility and readiness to work on-site.