Customer Success Manager

About the Role: Customer Success Manager at Wemolo

Are you ready to embark on an exciting journey with us? At Wemolo, we live by #own (y)our growth, fostering an environment where innovation and personal development go hand in hand.

As a Customer Success Manager, you will support the introduction and implementation of our camera system on the parking lots of our B2B customers. You will continuously develop your customers and advise them on the best possible use of our system to ensure customer satisfaction.

What to Expect

• Customer Onboarding: You will provide structured, practical implementation support via emails, calls, and live demos to ensure seamless integration of our camera systems on customer parking lots.
• Customer Empowerment: You will transform customers into product experts by providing actionable insights and advice on how to maximize the value of Wemolo solutions.
• Relationship Building: You will cultivate trusting relationships with customers through proactive support and regular check-ins to boost satisfaction and loyalty.
• Stakeholder Collaboration: You will work closely with cross-functional teams – including Commercial, Product, and Engineering – and interact with B2B stakeholders to successfully realize projects.
• Continuous Improvement: You will identify opportunities for automating and optimizing processes, contributing to a more efficient and scalable customer journey.

Inspire Us By

• Your Experience: You bring approx. 3-4 years of experience in Customer Success, Account Management, or Customer Service, ideally in a B2B software or technology company with hardware components.
• Customer Focus: A strong customer-centric mindset, excellent communication skills, and the ability to confidently present solutions.
• Technical Skills: Experience with tools like G-Suite, Airtable, and CRM platforms such as Salesforce or HubSpot is an advantage.
• Availability: You can start earliest in May and are eager to actively contribute to our team.
• Languages: You have C2 German language skills and speak business-fluent English; additional foreign language skills are a plus.

What We Offer

• Flexibility & Ownership: Your daily work, your performance – our hybrid model allows for focused work from home, fresh perspectives during workation, and personal exchange on our Anchor-Days (Tuesday to Thursday).
• Tailored Mobility: Full speed ahead – whether sustainably with bike leasing or comfortably with a travel allowance, we keep you mobile and flexible.
• Ownership & Scope for Design: Your impact, your balance – take full ownership for your area and your KPIs.
• Team Culture & Networking: Real connections – even beyond daily business. Celebrate successes with us at legendary team events and OKR parties.
• Productive Environment: Brainfood Deluxe – from portafilter coffee, Bella&Bona online canteen, fresh fruit, or a muesli bar. Your well-being is the basis for strong performance.
• Health & Balance: Stay balanced with EGYM Wellpass or Urban Sports Club – nationwide access to 1,000+ sports and health facilities.
• Top Equipment & Ergonomics: Whether Mac or Windows, in the office or home office – your efficiency and working comfort are not neglected.
• Dress Code? Your Code: What you achieve counts here – not what you wear. Wear what you feel most comfortable in.

Innovation Through Diversity

Regardless of your background, origin, gender identity, or individual circumstances, it is your personality that interests us. Therefore, we create a culture of togetherness and respect, where every team member has a say, can develop personally, and feels valued.

Key Skills/Competency

• Customer Success
• Account Management
• B2B Software
• Hardware Integration
• Client Onboarding
• CRM Platforms
• Communication Skills
• Relationship Building
• Process Optimization
• German Language (C2)