Technology Operations Manager - Trading Support
Wells Fargo · Charlotte, NC
- On site
- Full-time
- $130,000 / year
- Charlotte, NC
Job highlights
- Manage and develop IT operations team.
- Oversee operational outcomes for key IT services.
- Drive process improvements and automation.
- Ensure adherence to SLAs and risk protocols.
- Manage resources and financial capacity.
About the role
About This Role
Wells Fargo is seeking a Technology Operations Manager - Trading Support.
In This Role, You Will
- Manage and develop a team of individual contributors with low to moderate complexity and risk in Technology Operations.
- Manage the operational outcomes of key IT services delivered by network services and operations, database services, and infrastructure services including server and storage services.
- Identify and recommend opportunities for technology operations process improvement and development.
- Leverage metrics to support infrastructure associated with applications that are highly automated, latency-sensitive, client-facing, and internal applications consumed by the Business.
- Leverage enterprise tools to digitize workflows as appropriate, including asset and configuration management, and metrics and measurement of services like availability SLAs, OLAs, mean time to recovery, and repeat incidents and issues.
- Instill repeatable processes that consistently meet SLAs and OLAs.
- Manage backups and recovery, ensuring recovery includes periodic tests to ensure business continuity.
- Work with IT risk management, compliance, and all lines of defense, including Audit, to ensure platform risks are proactively managed.
- Institute controls in partnership with Operations Risks to ensure risk management is sustainable.
- Manage the costs, demand, and resource capacity for the team, leveraging external resources as needed.
- Make decisions and resolve issues regarding resources, objectives, and operations of technology operations to meet business objectives.
- Interpret and develop policies and procedures.
- Collaborate with and consult with peers, colleagues, and multiple level managers.
- Manage allocation of people and financial resources for technology operations.
- Mentor and guide talent development of direct reports and assist in hiring talent.
Key skills/competency
- Technology Operations
- Trading Support
- IT Service Management
- Risk Management
- Process Improvement
- Team Leadership
- Financial Institutions
- IT Infrastructure
- Service Level Agreements (SLAs)
- Data Analysis
Skills & topics
- Technology Operations Manager
- Trading Support
- IT Operations
- Team Leadership
- Financial Services
- Risk Management
- Process Improvement
- IT Infrastructure
- Service Level Agreements
- Asset Management
How to get hired
- Customize your resume: Highlight your technology operations, trading support, and leadership experience, quantifying achievements with metrics.
- Tailor your application: Emphasize your understanding of financial institutions and IT risk management in your cover letter.
- Prepare for interviews: Be ready to discuss your experience with IT service management, process improvement, and leading teams, using the STAR method.
- Research Wells Fargo's values: Align your responses with their focus on customer relationships, risk mitigation, and compliance.
Technical preparation
Master ITIL and IT service management principles.,Understand infrastructure services: network, server, storage.,Familiarize with enterprise tools: ServiceNow, Workday.,Review cloud technologies: Azure, GCP, AWS.
Behavioral questions
Describe leading a team through a major incident.,How have you improved operational efficiency?,Share an experience managing cross-functional teams.,How do you balance risk with business needs?
Frequently asked questions
- What are the primary responsibilities of a Technology Operations Manager at Wells Fargo?
- As a Technology Operations Manager at Wells Fargo, you will manage and develop a team, oversee operational outcomes for IT services, drive process improvements, leverage metrics for infrastructure support, and ensure adherence to SLAs and risk management protocols.
- What specific IT services does this role support at Wells Fargo?
- This role supports key IT services including network services, operations, database services, and infrastructure services such as server and storage management, particularly for highly automated, latency-sensitive, client-facing, and internal applications.
- What experience is required for the Technology Operations Manager - Trading Support role?
- The role requires 5+ years of Technology Operations experience and 2+ years of management or leadership experience. Desired qualifications include experience supporting trader floors in a financial institution and expertise in IT service operations.
- Does Wells Fargo offer relocation assistance for this Technology Operations Manager position?
- No, relocation assistance is not available for this specific Technology Operations Manager position.
- Is this Technology Operations Manager role remote or on-site at Wells Fargo?
- This position requires the candidate to be in the office five days per week, indicating an on-site work arrangement.
- What are Wells Fargo's expectations regarding risk and compliance for this role?
- Candidates are expected to demonstrate strong risk management discipline, adhere to enterprise policies and controls, and balance business outcomes with risk and regulatory requirements, especially within a highly governed environment.
- What is the typical career progression for a Technology Operations Manager at Wells Fargo?
- While specific paths vary, successful Technology Operations Managers at Wells Fargo can progress into more senior leadership roles, managing larger teams or broader operational domains, and contributing to strategic IT initiatives.
- How does Wells Fargo approach talent development for their Technology Operations Managers?
- Wells Fargo emphasizes mentoring and guiding talent development for direct reports, and managers are involved in hiring talent, fostering a culture of growth and continuous learning within their teams.