Sr Business Support Consultant – Health Services @ Wellmark, Inc.
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Job Details
Company Overview
Wellmark, Inc. is a mutual insurance company owned by policy holders across Iowa and South Dakota with over 80 years of trust. The company is driven by member well-being and a commitment to sustainability and innovation.
Job Description
Use your strengths as a Sr Business Support Consultant for Health Services at Wellmark. In this role, you will provide subject matter expertise and consulting for Health Services processes, systems, data, applications, and integrations.
- Act as a persistent member of the Health Services system integration product team.
- Manage a comprehensive user acceptance test (UAT) library for core care management system changes.
- Coordinate test cases, execute system configurations, and validate system deliveries.
- Collaborate cross-functionally with internal and external stakeholders.
Responsibilities
The role involves:
- Owning business testing and preparedness for system initiatives and releases.
- Leading UAT coordination including test scenario design, execution, and defect management.
- Representing Health Services as an SME for workflow and systems consulting.
- Analyzing system configuration documentation to identify improvements.
- Engaging in agile teams to refine features using ADO and INVEST format user stories.
- Defining KPIs and reporting standards for performance measurement.
- Ensuring compliance with regulatory and internal guidelines.
Qualifications
Required: Bachelor’s degree or equivalent experience, 4+ years in technology or business systems, UAT coordination experience, strong communication skills, and proficiency in Microsoft Office. Agile or Product experience is a plus.
Preferred: Experience with Health Services processes and systems including JIVA.
Work Arrangement & Location
This role follows a hybrid schedule with at least 3 days in Wellmark's Des Moines, Iowa office (Tuesday-Thursday) and 2 days remote (Monday/Friday).
Key Skills/Competency
Sr Business Support Consultant – Health Services; UAT; Health Services; SME; Agile; System Integration; Process Improvement; Consulting; Testing; Microsoft Office
How to Get Hired at Wellmark, Inc.
🎯 Tips for Getting Hired
- Customize your resume: Highlight relevant UAT and system integration skills.
- Research Wellmark: Understand their mission and culture deeply.
- Showcase technical aptitude: Demonstrate experience with Health Services systems.
- Prepare for interviews: Practice questions on Agile and testing methodologies.