HELP DESK ANALYST

@ WEIMER BEARING & TRANSMISSION, INC

About the Help Desk Analyst Position

Are you looking for a career that combines your desire to help people with your knowledge of computer systems? Weimer Bearing’s IT Help Desk Analyst position is an entry level role with room for growth.

About Weimer Bearing

Our growing company supplies critical components to major local manufacturing and maintenance companies across various industries. We are a progressive, privately held, stable, and successful company with over 40 locations in 11 states. We are GROWING and want you to grow with us!

Position Details

This role supports our East Coast locations with working hours from 6:00am to 3:00pm.

Responsibilities

• Take initial telephone or email inquiries and troubleshoot/manage basic hardware, software, or network issues.
• Offer viable solutions to various technical problems.
• Test and install computer systems and software.
• Maintain records of trends and patterns in computer issues.
• Collaborate with other IT staff to resolve complex issues.
• Assist with onsite support and installations.

Skills and Qualifications

• 0-3 years of relevant IT experience.
• Associate’s degree or completion of relevant technical coursework.
• Knowledge of operating systems, networks, programming languages, firewalls, and routers.
• Familiarity with common technical issues with Microsoft Office.
• Strong communication skills via telephone and email.
• Excellent listening and organizational skills for logging issues.

Compensation & Benefits

We offer a generous compensation and benefits package including a lucrative profit sharing program and opportunities for career growth.

Key skills/competency

Help Desk, Technical Support, IT, Troubleshooting, Networking, Hardware, Software, Customer Service, Microsoft Office, Communication