Software Quality Operations, Vendor Data Analytics & KPI Lead

Software Quality Operations, Vendor Data Analytics & KPI Lead at Waymo

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Software Quality Operations team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.

Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. Software Quality Operations is critical to this expansion, enabling us to scale safely and efficiently. As the Software Quality Operations, Vendor Data Analytics & KPI Lead, you will be responsible for leading the end-to-end operational planning lifecycle by designing automated, scalable systems for demand forecasting, budgeting, and performance monitoring. In addition you’ll partner with cross-functional and analytics teams to implement standardized metrics and dashboards that drive data-driven decision-making.

Your Responsibilities

• Drive design and implementation of operational metrics, dashboards, and standardized cross-organizational reporting systems in coordination with internal and vendor analytics teams
• Lead demand forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes
• Establish foundational architecture and automated systems to enable vendor data analysts to build and maintain scalable operational reporting
• Oversee standardized business review frameworks and hold vendors accountable to SLAs, KPIs, and committed action plans
• Develop short and long-term project roadmaps, managing timelines, impact, and documentation for internal customers and vendor leadership
• Align with senior stakeholders on quarterly objectives, reporting on program metrics to continuously improve area effectiveness

What You'll Bring

• BA / BS in technical or business discipline or equivalent experience
• 7+ years in data intelligence, statistics, or other related field with proven experience designing and implementing analytical strategies, process optimization initiatives, and technical programs for people at all levels
• 5+ years of program management experience with large, complex projects and cross-functional stakeholders
• A highly analytical mindset with demonstrated background of creating & defining metrics for a program
• Experienced writing concise documentation (e.g. business requirements, summary reports, project briefs), and delivering engaging presentations, often to senior leadership
• Expert proficiency with Python and SQL and experience designing and implementing complex data pipelines

We'd Love to See

• Experience working with fast-paced emerging technologies
• Background in consulting, operations, technology, technical / program management
• Strong data analysis and technical skills; ability to work with Engineers across multiple disciplines
• Experience working in a multi-geography environment with US based teams

Key Skills/Competency

• Data Analytics
• KPI Development
• Operational Planning
• Demand Forecasting
• Budget Management
• Performance Monitoring
• SQL
• Python
• Program Management
• Vendor Management