Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM
Waymo · Mountain View, CA
- On site
- Full-time
- $210,000 / year
- Mountain View, CA
✓ Hiring manager found for this role
Email the hiring manager to get a response.
Get their verified email + an intro that's ready to send.
Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM
Waymo · Mountain View, CA
Taylor Morgan
Hiring Manager · h•••••@careers.withwaymo.com
✍️ Your intro emailReady to send
Subject: Interested in the Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM role at Waymo
Hi Taylor — I came across the Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Waymo stood out because…
🔒 Unlock to read & send
✎ Personalized to your résumé after sign-up.
$1 once
Just this hiring manager
Best value
$9/mo
Unlimited — any job, anywhere
- ✓ Verified email of the hiring manager
- ✓ Intro email personalized to your résumé
- ✓ $9/mo = unlimited — any job link
Secure checkout · cancel anytime
View the original posting ↗
Not recommended alone — most applicants never hear back.
Job highlights
- Drive long-term strategy for Remote Assistance.
- Manage future market launches for Assistance teams.
- Lead programs supporting Waymo's mission.
- Ensure operational readiness for new platforms.
- Collaborate with product, safety, and engineering.
About the role
About Waymo
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
In this hybrid role, you will report to a Head of Fleet Response.
What You'll Do
- Long-Term Strategy: Define and drive long-term Remote Assistance goals and strategy to ensure organizational maturity and product delivery as the business scales.
- Future Market Planning: Manage future market launches for Waymo’s Remote Assistance teams.
- Program Leadership: Develop and deliver projects and programs that support the overall Waymo Mission.
- Operational Readiness: Serve as a key member of the Ops Readiness Working Group and participate in Operational Readiness Reviews with cross functional stakeholders to ensure smooth program delivery.
- Future Platforms: Lead planning efforts for future vehicle platforms, proactively identifying challenges and generating solutions to de-risk integration and overcome obstacles.
- Innovation & Scale: Develop innovative solutions and processes to enable rapid deployment of scale, including setting up new frameworks and operational processes.
- Cross-Functional Collaboration: Maintain strong feedback loops with Ops PgMs, Vendor Managers, Product, Safety, and Engineering teams regarding upcoming changes, and provide input on tooling prioritization and roadmap needs.
What You Bring
- 10+ years with program management in operations, strategy, and planning.
- Bachelor's degree in business or related field.
- Demonstrate excellent problem-solving, critical thinking, and analytical skills with experience in applying project management tools.
- Exhibit exceptional quantitative skills.
- Strong verbal and written communication and interpersonal skills, with the ability to work with and influence cross-functional teams and external partners.
- Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions.
We Prefer
- 8+ years experience leading outsourcing engagements, experience scaling outsourcing engagements and bringing immature operations to maturity.
- Masters Degree in Business Administration.
- Experience with Continuous Improvement Activities.
Travel Requirement
20% of the time.The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
$190,000—$234,000 USDKey skills/competency
- Program Management
- Operations Strategy
- Remote Assistance
- Vehicle Dispatch
- Fleet Management
- Strategic Planning
- Cross-functional Collaboration
- Problem-Solving
- Analytical Skills
- Autonomous Driving
Skills & topics
- Senior Program Manager
- Program Management
- Operations Strategy
- Remote Assistance
- Vehicle Dispatch
- Fleet Management
- Strategic Planning
- Cross-functional Collaboration
- Problem-Solving
- Autonomous Driving
- Business Analysis
- Project Management
- Leadership
- Operations Management
- Market Launch
- Team Management
How to get hired
- Tailor your resume: Highlight 10+ years in operations, strategy, and planning. Emphasize program management tools and quantitative skills.
- Showcase your impact: Quantify achievements in scaling operations and managing complex projects.
- Prepare for interviews: Practice discussing problem-solving, critical thinking, and handling conflicting priorities.
- Understand Waymo's mission: Articulate how your skills align with Waymo's goal to be the world's most trusted driver.
Technical preparation
Master project management software like Jira.,Familiarize with autonomous vehicle operations concepts.,Practice data analysis for strategic planning.,Review operational readiness frameworks.
Behavioral questions
Describe a complex strategic initiative you led.,How do you handle conflicting stakeholder priorities?,Share an example of driving innovation in operations.,Discuss a time you scaled an immature operation.
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is Waymo's mission and how does this Senior Program Manager role contribute?
- Waymo's mission is to be the world's most trusted driver, aiming to improve mobility and reduce traffic crashes. This Senior Program Manager role is crucial as it drives the long-term strategy for Remote Assistance, manages future market launches, and ensures operational readiness for Waymo's autonomous vehicle technology, directly contributing to the company's overarching mission.
- What are the key responsibilities for a Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM at Waymo?
- The key responsibilities include defining and driving long-term Remote Assistance goals and strategy, managing future market launches for Remote Assistance teams, leading programs for Waymo's mission, ensuring operational readiness through reviews, and leading planning for future vehicle platforms. This also involves developing innovative solutions for scale and maintaining cross-functional collaboration with various teams.
- What kind of experience is preferred for this hybrid role at Waymo?
- Waymo prefers candidates with 8+ years of experience leading outsourcing engagements, a proven ability to scale these engagements, and experience in maturing nascent operations. A Master's Degree in Business Administration and experience with Continuous Improvement Activities are also preferred.
- How does Waymo approach its company culture and team values?
- Waymo is dedicated to building a culture that promotes collaboration and celebration. They highly value team members' unique backgrounds, perspectives, and experiences, encouraging everyone to share ideas to better serve Waymo's communities.
- What is the salary range and benefits for the Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM position?
- The expected base salary range for this full-time position is $190,000—$234,000 USD. Additionally, employees are eligible for Waymo's discretionary annual bonus program, equity incentive plan, and a generous benefits program, subject to eligibility requirements.
- What is the expected travel requirement for this role?
- The role requires approximately 20% travel time. This indicates a need for flexibility and willingness to travel as part of the program management responsibilities.
- How important are problem-solving and analytical skills for this role at Waymo?
Similar roles
Open positions we recommend based on this role.