Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM
Waymo · Tempe, AZ
- On site
- Full-time
- $234,000 / year
- Tempe, AZ
✓ Hiring manager found for this role
Email the hiring manager to get a response.
Get their verified email + an intro that's ready to send.
Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM
Waymo · Tempe, AZ
Taylor Morgan
Hiring Manager · h•••••@careers.withwaymo.com
✍️ Your intro emailReady to send
Subject: Interested in the Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM role at Waymo
Hi Taylor — I came across the Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Waymo stood out because…
🔒 Unlock to read & send
✎ Personalized to your résumé after sign-up.
$1 once
Just this hiring manager
Best value
$9/mo
Unlimited — any job, anywhere
- ✓ Verified email of the hiring manager
- ✓ Intro email personalized to your résumé
- ✓ $9/mo = unlimited — any job link
Secure checkout · cancel anytime
View the original posting ↗
Not recommended alone — most applicants never hear back.
Job highlights
- Drive long-term strategy for remote assistance.
- Manage future market launches for teams.
- Lead programs supporting Waymo's mission.
- Ensure operational readiness for new platforms.
- Collaborate with product, safety, and engineering.
About the role
About Waymo
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
Role Overview
In this hybrid role, you will report to a Head of Fleet Response.What You Will Do
- Long-Term Strategy: Define and drive long-term Remote Assistance goals and strategy to ensure organizational maturity and product delivery as the business scales.
- Future Market Planning: Manage future market launches for Waymo’s Remote Assistance teams.
- Program Leadership: Develop and deliver projects and programs that support the overall Waymo Mission.
- Operational Readiness: Serve as a key member of the Ops Readiness Working Group and participate in Operational Readiness Reviews with cross-functional stakeholders to ensure smooth program delivery.
- Future Platforms: Lead planning efforts for future vehicle platforms, proactively identifying challenges and generating solutions to de-risk integration and overcome obstacles.
- Innovation & Scale: Develop innovative solutions and processes to enable rapid deployment of scale, including setting up new frameworks and operational processes.
- Cross-Functional Collaboration: Maintain strong feedback loops with Ops PgMs, Vendor Managers, Product, Safety, and Engineering teams regarding upcoming changes, and provide input on tooling prioritization and roadmap needs.
What You Bring
- 10+ years with program management in operations, strategy, and planning.
- Bachelor's degree in business or related field.
- Demonstrate excellent problem-solving, critical thinking, and analytical skills with experience in applying project management tools.
- Exhibit exceptional quantitative skills.
- Strong verbal and written communication and interpersonal skills, with the ability to work with and influence cross-functional teams and external partners.
- Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions.
We Prefer
- 8+ years experience leading outsourcing engagements, experience scaling outsourcing engagements and bringing immature operations to maturity.
- Masters Degree in Business Administration.
- Experience with Continuous Improvement Activities.
Travel Requirement
20% of the time.The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
$190,000—$234,000 USDKey skills/competency
- Program Management
- Operations Strategy
- Strategic Planning
- Remote Assistance
- Vehicle Dispatch
- Market Launch
- Operational Readiness
- Cross-Functional Collaboration
- Problem-Solving
- Quantitative Skills
Skills & topics
- Senior Program Manager
- Remote Assistance
- Vehicle Dispatch
- Strategy
- Planning
- Operations
- Autonomous Driving
- Fleet Management
- Program Management
- Logistics
How to get hired
- Tailor your resume: Highlight your 10+ years of program management experience in operations, strategy, and planning, emphasizing problem-solving and quantitative skills.
- Showcase leadership: Detail your experience in managing complex projects, driving strategy, and leading cross-functional teams.
- Quantify achievements: Use numbers to demonstrate your impact on scaling operations, launching markets, or improving processes.
- Prepare for interviews: Be ready to discuss strategic thinking, operational challenges, and your approach to complex, conflicting priorities.
Technical preparation
Master project management tools and methodologies.,Analyze operational data for strategic insights.,Develop frameworks for scaling operations.,Understand autonomous vehicle operational flows.
Behavioral questions
Describe a complex strategic initiative you led.,How do you handle conflicting priorities?,How do you influence cross-functional teams?,Share an example of operational problem-solving.
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the salary range for the Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM at Waymo?
- The expected base salary range for this full-time position at Waymo is $190,000 to $234,000 USD annually. Actual pay depends on factors like location, experience, and skills. Waymo also offers a discretionary annual bonus program, an equity incentive plan, and other benefits.
- What is the work arrangement for this Senior Program Manager role at Waymo?
- This is a hybrid role, meaning you will work a combination of in-office and remote days. The job description specifies a 20% travel requirement.
- What are the key responsibilities for the Senior Program Manager at Waymo?
- Key responsibilities include defining and driving long-term remote assistance strategy, managing future market launches, leading programs for operational readiness and future platforms, and fostering cross-functional collaboration with product, safety, and engineering teams.
- What qualifications are essential for the Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM role at Waymo?
- Essential qualifications include 10+ years of program management experience in operations, strategy, and planning, a Bachelor's degree in business or a related field, strong problem-solving, critical thinking, analytical, and quantitative skills, and excellent communication and interpersonal abilities.
- What are the preferred qualifications for this Waymo Program Manager position?
- Preferred qualifications include 8+ years of experience leading and scaling outsourcing engagements, a Master's Degree in Business Administration, and experience with Continuous Improvement Activities.
- How does Waymo support career growth for its employees?
- Waymo is dedicated to building a culture that promotes collaboration and celebration, valuing team members' unique backgrounds and experiences. They encourage sharing ideas to improve services and aim for organizational maturity and product delivery as the business scales, suggesting ample opportunities for growth within strategic and operational roles.
- What is Waymo's mission and how does this role contribute?
- Waymo's mission is to be the world's most trusted driver, aiming to improve mobility and save lives through autonomous driving technology. This Senior Program Manager role directly contributes by defining and driving the strategy for remote assistance operations, ensuring operational readiness, and enabling the scaled deployment of the Waymo Driver.
Similar roles
Open positions we recommend based on this role.