Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM
Waymo · San Francisco, CA
- On site
- Full-time
- $234,000 / year
- San Francisco, CA
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Subject: Interested in the Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM role at Waymo
Hi Taylor — I came across the Senior Remote Assistance & Vehicle Dispatch Strategy & Planning PgM opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Waymo stood out because…
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Job highlights
- Define long-term strategy for Remote Assistance operations.
- Lead future market launches for autonomous driving services.
- Manage strategic projects and operational readiness.
- Plan for future vehicle platforms and innovation.
- Collaborate with cross-functional teams for program success.
About the role
About Waymo
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
In this hybrid role, you will report to a Head of Fleet Response.
What You'll Do
- Long-Term Strategy: Define and drive long-term Remote Assistance goals and strategy to ensure organizational maturity and product delivery as the business scales.
- Future Market Planning: Manage future market launches for Waymo’s Remote Assistance teams.
- Program Leadership: Develop and deliver projects and programs that support the overall Waymo Mission.
- Operational Readiness: Serve as a key member of the Ops Readiness Working Group and participate in Operational Readiness Reviews with cross functional stakeholders to ensure smooth program delivery.
- Future Platforms: Lead planning efforts for future vehicle platforms, proactively identifying challenges and generating solutions to de-risk integration and overcome obstacles.
- Innovation & Scale: Develop innovative solutions and processes to enable rapid deployment of scale, including setting up new frameworks and operational processes.
- Cross-Functional Collaboration: Maintain strong feedback loops with Ops PgMs, Vendor Managers, Product, Safety, and Engineering teams regarding upcoming changes, and provide input on tooling prioritization and roadmap needs.
What You Bring
- 10+ years with program management in operations, strategy, and planning.
- Bachelor's degree in business or related field.
- Demonstrate excellent problem-solving, critical thinking, and analytical skills with experience in applying project management tools.
- Exhibit exceptional quantitative skills.
- Strong verbal and written communication and interpersonal skills, with the ability to work with and influence cross-functional teams and external partners.
- Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions.
We Prefer
- 8+ years experience leading outsourcing engagements, experience scaling outsourcing engagements and bringing immature operations to maturity.
- Masters Degree in Business Administration.
- Experience with Continuous Improvement Activities.
Travel Requirement
20% of the time.
Salary and Benefits
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range: $190,000—$234,000 USD
Key skills/competency
- Program Management
- Operations Strategy
- Strategic Planning
- Remote Assistance
- Vehicle Dispatch
- Autonomous Driving
- Cross-Functional Collaboration
- Problem-Solving
- Analytical Skills
- Leadership
Skills & topics
- Program Management
- Operations
- Strategy
- Planning
- Remote Assistance
- Vehicle Dispatch
- Autonomous Driving
- Fleet Operations
- Cross-functional Leadership
- Project Management
- Strategy
- Operations
- Planning
- Remote Assistance
- Vehicle Dispatch
- Autonomous Driving
- Waymo Driver
- Google Self-Driving Car Project
- Ride-hail
- Mobility
- Safety
- Product Management
- Engineering
- Business Administration
- MBA
- Outsourcing
- Continuous Improvement
How to get hired
- Tailor your resume: Highlight your 10+ years of program management experience in operations, strategy, and planning, emphasizing quantitative and problem-solving skills.
- Showcase your strategic thinking: Provide examples of defining long-term goals, managing market launches, and leading cross-functional projects.
- Quantify your achievements: Use data to demonstrate your impact in scaling operations or improving processes, especially if you have outsourcing experience.
- Prepare for Waymo's mission: Understand Waymo's commitment to safety and innovation in autonomous driving and articulate how your skills align with their goals.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Senior Program Manager at Waymo?
- The Senior Program Manager at Waymo is responsible for defining and driving long-term strategy for Remote Assistance, managing future market launches, leading strategic projects, ensuring operational readiness, and planning for future vehicle platforms and innovation. This role requires extensive collaboration with cross-functional teams to ensure smooth program delivery and alignment with Waymo's mission.
- What qualifications are essential for this Senior Program Manager role at Waymo?
- To be considered for this Senior Program Manager position at Waymo, you need 10+ years of program management experience in operations, strategy, and planning, a Bachelor's degree in business or a related field, and strong problem-solving, critical thinking, and analytical skills. Excellent quantitative, communication, and interpersonal skills are also crucial for influencing cross-functional teams and external partners.
- What experience is preferred for this Waymo Program Manager position?
- Waymo prefers candidates with 8+ years of experience leading and scaling outsourcing engagements, particularly in bringing immature operations to maturity. A Master's Degree in Business Administration and experience with Continuous Improvement Activities are also highly valued for this role.
- What is the work arrangement for this Senior Program Manager role at Waymo?
- This is a hybrid role at Waymo, meaning you will be expected to work both remotely and in the office. There is also a travel requirement of 20% of the time for this position.
- What is the salary range for the Senior Program Manager position at Waymo?
- The expected base salary range for this full-time position at Waymo is $190,000 to $234,000 USD annually. This range may vary based on factors such as work location, experience, and education. Employees are also eligible for bonuses, equity, and other company benefits.
- How does Waymo approach the hiring process for strategic roles like Senior Program Manager?
- Waymo likely employs a rigorous hiring process for strategic roles, focusing on evaluating candidates' experience in operations, strategy, and planning. Expect to demonstrate strong analytical and problem-solving skills, ability to influence stakeholders, and a deep understanding of Waymo's mission. Preparation should include showcasing quantifiable achievements and aligning your background with their focus on autonomous driving technology.
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