Global Process Owner - Customer Relations

Global Process Owner - Customer Relations

The Global Process Owner (GPO) is the driving force behind world-class, future-ready business processes across Watson-Marlow Fluid Technology Solutions (WMFTS). Acting as the global authority, the GPO designs, delivers, and continuously improves processes that align operating companies, functions, and systems—ensuring best practice, strong governance, and real business value.

What You’ll Own

This role encompasses several critical areas:

• Strategy & Roadmap: Set the vision and roadmap for global process improvement. Prioritise change backlogs to keep pace with evolving business needs. Align diverse stakeholders around a unified business model. Bring in external best practice to stay ahead of the curve.
• Process Design & Governance: Act as Design Authority for global processes. Resolve cross-functional and cross-OpCo process misalignment. Balance local needs with sustainable global standards. Lead structured improvement using tools like BPM, VSM, PDCA, and Six Sigma. Monitor adoption, performance, and continuous improvement. Own data for the functional stream and champion data governance and quality.
• Change & Engagement: Assess impact and scale of change across the Division. Influence senior leaders to drive adoption of global processes. Align business and system resources for effective rollout. Ensure strong communication, documentation, training, and cross-functional engagement.
• Project Leadership: Plan and manage workstreams (timelines, milestones, risk, resources). Lead and motivate key users, analysts, and specialists. Oversee process integration with system capabilities. Ensure solutions meet business needs through testing and quality assurance. Partner on training and change management to embed lasting adoption. Provide clear, consistent reporting to stakeholders.

What You Bring

To succeed as a Global Process Owner - Customer Relations, you should have:

• Proven experience leading business process improvement initiatives.
• Strong understanding of end-to-end business processes and optimisation opportunities.
• Hands-on use of Six Sigma or similar methodologies.
• Experience driving change across global or multi-site organisations.
• Confidence engaging senior stakeholders and influencing outcomes.
• Solid understanding of data governance and data quality principles.
• Ability to create or support impactful training and enablement.

The Impact

As GPO, you don’t just improve processes—you shape how WMFTS operates globally. You create alignment, unlock efficiency, strengthen data integrity, and ensure our systems and processes evolve with the business.

Working at Watson-Marlow

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including a competitive salary, flexible working arrangements, a generous holiday allowance, three days’ paid volunteering leave, and additional support and benefits through our Everyone is Included Group Inclusion Plan. We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential, considering requests for flexible working and providing additional benefits like gender-neutral parental leave, caregiver leave, and support for pregnancy loss or domestic abuse. We are also a Disability Confident Committed Employer and an equal opportunity employer.

Company Overview

Watson-Marlow Fluid Technology Solutions, part of Spirax Group, is driven by innovation and dedicated to creating an inclusive workplace. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies, we offer a wide range of products for life sciences and process industries. Our Purpose is to create sustainable value for all stakeholders as we engineer a more efficient, safer, and sustainable world. Our technologies are essential in critical industrial processes globally, from Food & Beverage to Pharmaceuticals. Our inclusive culture and Values unite us, guiding decisions and inspiring an equitable working environment where everyone feels included.

Key skills/competency

• Process Improvement
• Business Process Management (BPM)
• Six Sigma
• Stakeholder Engagement
• Change Management
• Data Governance
• Customer Relations
• Global Operations
• Process Design
• Project Leadership