Head of Analytics & Business Intelligence

About Warmy.io

Warmy.io enhances email deliverability by optimizing domain and IP reputation, ensuring emails land in inboxes instead of spam folders. Our advanced platform simplifies email warming using a unique email seed list. With integrations like Google Postmaster Tools, Warmy provides actionable insights for superior email performance. Catering to a global audience, Warmy supports email warming in over 30 languages and offers free tools for marketers, such as the Email Deliverability Test and SPF/DMARC Record Generators. Warmy is designed to streamline email deliverability, allowing users to focus on meaningful audience engagement.

Role Description

We are looking for a Head of Analytics & Business Intelligence to own and manage all company analytics. This role is responsible for building a clear view of the business through data, monitoring key metrics on a daily basis, and translating numbers into actionable insights for leadership. The ideal candidate is someone who not only builds dashboards but actively tracks performance, identifies trends, and provides clear conclusions and recommendations that help the company make better decisions. You will work closely with leadership, marketing, product, sales, and customer success to ensure the company operates in a data-driven way.

Responsibilities

• Own the company’s analytics strategy and data visibility across all departments.
• Design, build, and maintain dashboards and reports that track key company metrics.
• Ensure data accuracy, consistency, and reliability across all systems.
• Continuously track and analyze key business metrics including:
• Revenue & Financial Metrics: MRR / ARR, Revenue growth, Churn, Net Revenue Retention (NRR), Expansion revenue
• Marketing Performance: Customer Acquisition Cost (CAC), Channel performance, Attribution analysis, Funnel conversion rates, Campaign performance
• Product Analytics: User activation, Feature adoption, Product usage trends, Customer retention and engagement
• Sales Analytics: Pipeline performance, Conversion rates, Sales cycle length, Revenue forecasting

Requirements

• 5+ years of experience in analytics, business intelligence, or data analysis.
• Experience working in SaaS or technology companies.
• Strong understanding of SaaS metrics and revenue models.
• Proven ability to translate data into clear insights and strategic recommendations.
• Experience building dashboards and analytics systems.

Skills

Experience with several of the following tools is preferred:

• BI and analytics platforms (Looker, Tableau, Metabase, Power BI, etc.)
• SQL and data querying
• Data visualization and dashboard creation
• CRM analytics (HubSpot, Salesforce, or similar)
• Marketing analytics platforms
• Product analytics tools (Mixpanel, Amplitude, or similar)

Key Qualities

• Highly analytical and detail-oriented
• Strong problem-solving skills
• Ability to turn complex data into clear, actionable insights
• Strong communication skills
• Proactive mindset and ownership of results

What Success Looks Like in This Role

• Leadership has clear visibility into company performance at all times.
• Key dashboards track the company’s most important metrics.
• Data insights lead to better strategic decisions and faster growth.
• The organization becomes increasingly data-driven in how it operates.

Key skills/competency

• Analytics Strategy
• Business Intelligence
• SaaS Metrics
• Data Visualization
• SQL
• KPI Monitoring
• Data Accuracy
• Strategic Recommendations
• Cross-functional Collaboration
• Problem-Solving