Part-Time Remote Receptionist
Wanta Thome
Job Overview
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Job Description
About Wanta Thome
We are results-driven employment lawyers who help individuals navigate employment disputes, secure rightful compensation, and foster equitable work environments with our expert legal representation. We are dedicated to making a positive impact through our legal expertise, tireless commitment to clients, and passion for championing equity. By working together, we aim to be catalysts for change and give a voice to those facing injustice. Our mission is a more just workplace and society for all through employee advocacy.
Position Overview
We are seeking a professional, well-spoken Part-Time Remote Receptionist to support our Minneapolis main office during peak call hours. This role is critical to ensuring that every incoming caller is greeted promptly, professionally, and routed appropriately throughout the firm.
The ideal candidate is dependable, personable, highly attentive, and committed to maintaining a 100% answer rate for all calls they are available to receive during their scheduled shift.
Key Responsibilities
- Answer all incoming calls promptly and professionally during scheduled hours
- Maintain a 100% answer rate for calls received while on shift
- Greet callers in a friendly, polished, and professional manner
- Accurately route calls to appropriate team members or departments
- Take detailed and accurate messages when necessary
- Provide basic information to callers as appropriate
- Communicate clearly with internal staff regarding call volume or urgent matters
- Maintain confidentiality and professionalism at all times
Qualifications
- Excellent verbal communication skills with a clear, professional phone presence
- Strong listening skills and attention to detail
- Reliable high-speed internet connection and quiet workspace
- Ability to multitask and remain organized during high call volume
- Dependable and punctual with consistent availability Monday–Friday, 11 AM–3 PM CST
- Prior receptionist, call center, or customer service experience preferred
What We’re Looking For
- A calm and courteous communicator
- Someone who takes pride in never missing a call
- A team player who understands the importance of first impressions
- A self-starter who can work independently in a remote setting
Compensation
- $18 per hour
- Part-time, consistent weekday schedule
- Remote position
How to Apply
Please submit your resume along with a brief paragraph describing your phone/customer service experience and why you would be a great fit for this role.
We look forward to finding someone who will help ensure every caller receives exceptional service and support.
Key skills/competency
- Customer Service
- Phone Etiquette
- Call Management
- Communication Skills
- Attention to Detail
- Time Management
- Professionalism
- Confidentiality
- Active Listening
- Remote Work
How to Get Hired at Wanta Thome
- Research Wanta Thome's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight customer service, remote work, and call handling experience using keywords from the Part-Time Remote Receptionist job description.
- Craft a compelling cover paragraph: Articulate your phone etiquette and customer service experience, clearly stating why you are an ideal fit for Wanta Thome's remote receptionist role.
- Prepare for remote interview questions: Practice answering questions about managing high call volumes, maintaining professionalism remotely, and demonstrating reliability.
- Showcase your communication skills: Emphasize your clear and professional phone presence during any interview, aligning with Wanta Thome's client-focused legal advocacy.
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