Job Overview
Job TitleField Service Specialist
Job TypeFull Time
Offered Salary$85,000
LocationHybrid
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Job Description
Field Service Specialist
Wandercraft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age or disability.Responsibilities
Reporting to the Head of Field Service, the Field Service Specialist will be in charge of (non-exhaustive list):- Independently troubleshoot and repair simple failures (Level 1, Level 2 and Level 3 maintenance) involving mechanical, electronic, and/or software components.
- Analyze, clarify, and translate customer support requests, and ensure follow-up with clients until issues are fully resolved.
- Troubleshoot the nature and root cause of simple technical issues to determine appropriate maintenance actions.
- Perform preventive maintenance on current exoskeleton systems, including replacement of wear parts and routine checks.
- Prepare for on-site maintenance interventions by organizing the required tools and spare parts.
- Adjust system settings and configure device software to meet the needs of different users.
- Manage and track maintenance spare parts, ensuring adequate stock levels for service interventions.
- Document all maintenance activities and capture feedback and lessons learned to support continuous improvement.
- Perform software updates and system upgrades for both internal and external customers.
- Install and commission products at customer sites.
- Contribute to the development and improvement of technical documentation related to after-sales service.
- Coordinate and schedule maintenance interventions with customers.
Travel Requirements
National and international travel - Average of 4 days of travel per week. We’re looking for someone highly mobile, who is expected to travel regularly for on-site maintenance, with roughly one week in the New York office every two months.Preferred Experience
- Diploma: 2-year Associate Degree in a technical field.
- Required experience: 3–5 years of experience in industrial maintenance, robotics maintenance, or a similar technical role.
Hard and Soft Skills
- Technical knowledge of mechanical systems and components - Expert Level
- Customer service and client relationship management - Expert Level
- Strong responsiveness, flexibility, and adaptability - Expert Level
- Ability to work independently in field service environments - Expert Level
- Mechanical tools and maintenance equipment operation - Autonomous Level
- Troubleshooting and failure diagnosis - Autonomous Level
- Windows-based system usage - Autonomous Level
- Technical knowledge of electronic systems and components - Autonomous Level
- Safety and regulatory compliance - Autonomous Level
- Technical reporting and customer communication in English - Autonomous Level
- Linux-based system usage - Basic knowledge
Additional Information
Contract Type: Full-TimeLocation: New York CityKey skills/competency
- Field Service
- Robotics Maintenance
- Mechanical Systems
- Electronic Systems
- Troubleshooting
- Customer Service
- Preventive Maintenance
- Technical Documentation
- Software Updates
- On-site Installation
How to Get Hired at Wandercraft
- Tailor your resume: Highlight your 3-5 years of experience in industrial or robotics maintenance, emphasizing mechanical and electronic troubleshooting skills.
- Showcase technical expertise: Detail your proficiency with mechanical and electronic systems, failure diagnosis, and use of maintenance equipment.
- Emphasize soft skills: Demonstrate your customer service, responsiveness, flexibility, and ability to work independently in field environments.
- Prepare for travel: Be ready to discuss your comfort level with extensive national and international travel (average 4 days/week).
- Network and apply: Connect with Wandercraft employees on LinkedIn and apply directly through their careers page.
Frequently Asked Questions
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01What is the primary role of a Field Service Specialist at Wandercraft?
02What level of technical expertise is required for the Field Service Specialist role at Wandercraft?
03How much travel is involved for the Field Service Specialist position?
04What soft skills are crucial for a Field Service Specialist at Wandercraft?
05Can a Field Service Specialist based outside of New York City apply for this role?
06What are the essential tools and equipment for a Field Service Specialist?
07Does Wandercraft offer opportunities for career growth for Field Service Specialists?
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