Analyst, Compliance and Ethics Operations

Position Summary

As an Analyst on the Privacy Operations team at Walmart, you will be focused on several aspects of the company’s compliance with consumer privacy request submissions made under the California Consumer Privacy Act (CCPA) and other privacy related legislation. These focus areas include process and workflow monitoring, identity verification, report review and redaction, inbox management, and more. You’ll collaborate with different technical support teams to identify and address issues, all while working directly with a team of four other privacy professionals to support our overall privacy effort across the company.

Impact You'll Make

You'll make an impact by providing and supporting the implementation of business solutions through strong stakeholder relationships, identifying business needs, executing necessary processes, monitoring results, seizing improvement opportunities, and adapting to dynamic demands. You will manage requests related to complaints or privacy and records issues, coordinating standardized responses, and escalating concerns as appropriate. This role involves developing department guides, procedures, reports, and communications regarding privacy and records best practices. You will run and analyze reports to identify problem areas in unfulfilled requests, identify workflow issues, and coordinate with technical support teams for resolution. Managing inboxes to ensure timely customer responses and privacy request processing, maintaining and creating email/postal templates, and reviewing identity/authorized agent documentation are key responsibilities. You will also identify and assist with daily processing of customer communications, assign and process postal tasks, and update systems with request statuses and documentation. Conducting and analyzing customer disclosure report reviews, making necessary redactions, assigning reports to staff aug vendors, and performing escalation and quality control reviews are critical functions. Furthermore, you will provide feedback to reviewers and coordinate with technical support to prevent backlog.

What Will Sweep Us Off Our Feet

• You have a CIPP/US (Certified Information Privacy Professional/United States) certification.
• You have a CIPM credential (Certified Information Privacy Manager).
• You have experience dealing with different workflows, processes, and diagrams.
• You have strong attention to detail.
• You are teachable and work well in a team setting.
• You have technical writing experience.

Minimum Qualifications

Bachelor’s degree in Business Administration, Computer Science, Criminal Justice, or a related field OR 2 years’ experience in security, investigations, operational management, compliance, legal, privacy, or a related field.

Benefits & Perks

Beyond competitive pay, Walmart offers incentive awards for performance, a 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement. Live Better U is a Walmart-paid education benefit program for eligible full-time and part-time associates, covering high school completion, bachelor's degrees, English Language Learning, and short-form certificates with tuition, books, and fees completely paid for by Walmart.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. As the Fortune #1 company, Walmart is committed to fostering a culture where you can bring your whole self to work. A career at Walmart offers the unique intersection of complex challenges and a supportive environment, extending its mission far beyond store walls. Discover why Walmart is a world leader in belonging, sustainability, and community involvement, empowering you to do your best work from day one.

Key skills/competency

• Privacy Compliance
• CCPA Regulations
• Workflow Monitoring
• Identity Verification
• Report Redaction
• Inbox Management
• Technical Support Coordination
• Data Privacy
• Process Improvement
• Stakeholder Management